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  1. #1
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    Angry Beware of www.sportswearfactory.eu

    Has anyone dealt with this sportswear company in Latvia before?
    The owner name is Kevin Van Lancker. He's a real nice person when trying to close the deal. However things changed after payment.

    His companies:
    https://www.sportswearfactory.eu
    https://www.facebook.com/thesportswearfactory/
    https://www.facebook.com/halebrand (also by them)

    We have made an order of custom cycling kits with them back in April 2018 and paid a total of 1,117.60 EURO. (attached is the invoice)
    However, they are not delivering on time nor do they want to let us cancel our order. Now they are holding on to our money and forcing us to wait and accept the order which we are not comfortable with.

    Kevin has even threatened to sue us when we said we want to share our bad experience online. This is the first time I have seen merchant wanting to sue the customers when they failed to deliver.

    Does anyone know if there is a way for us to get the money back if we are not in Latvia?

    Would really appreciate any help. Thanks!
    Attached Thumbnails Attached Thumbnails Beware of www.sportswearfactory.eu-screenshot.jpg  

  2. #2
    tlg
    tlg is online now
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    Quote Originally Posted by freezing_snowman View Post
    We have made an order of custom cycling kits with them back in April 2018 and paid a total of 1,117.60 EURO. (attached is the invoice)
    However, they are not delivering on time nor do they want to let us cancel our order. Now they are holding on to our money and forcing us to wait and accept the order which we are not comfortable with.
    When were the kits to be delivered and how late will they be?
    Custom Di2 & Garmin/GoPro mounts 2013 SuperSix EVO Hi-MOD Team * 2004 Klein Aura V

  3. #3
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    I thought that EU had some really strict consumer protection laws. Is that only in the UK?

  4. #4
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    The whole account

    4 April - We started conversation with them. Everything was good.
    12 April - We ordered and made full payment via transferwise.com (believe we can't chargeback)
    25 April - They showed us test print and we feedback accordingly on the same day.
    3 May - They showed us samples of the print and we feedback accordingly on the same day.
    23 May - We asked for status update but there's no reply.
    28 May - They replied they can ship next week.
    12 June - We asked for status update and they said they will sew and ship the clothes next week.
    22 June - We asked for status updated but there's no reply.
    25 June - We emailed to cancel the order and proceed with the refund. No answer on status.
    26 June - We got really uncomfortable and emailed to ask for a refund by 1 July but there's no reply.
    30 June - We informed them we will share our bad experience online if there's no refund from them. They immediately replied that we are ridiculous and the reasons for the delay is because they had other big orders to rush. and they will sue us if we share our experience online.

    We are in Singapore so not sure if we are covered under the consumer protection laws in EU.

  5. #5
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    Someone has shared with me in email that they also got ripped off by this Kevin. And Kevin was in the news for scams before.

    News link:
    https://www.nieuwsblad.be/cnt/dmf20160208_02116584

    Account shared by others:
    Hello,

    we have read your complaint about the sportswearfactory.eu (Mister Kevin Van Lancker). We were wondering if you ever received your clothing, unfortunately we have been ripped off by him for 64.000, for 2 years he paid correctly to gain trust, then he started to ask for payment after delivery 15.000, became 20.000 then he paid some and so after a period of 8 months he managed to have a debt of 64.000 with us and then fled to Latvia, his first company was Orana Dynamics here in Belgium, after that it became Orana Produced Sia, after that The Sportswear Factory and I see its now Sportswear of Tomorrow Sia. He regularly chances the company name to avoid legal prosecution, but after a tip from someone in Latvia, even there he made victims, we could inform the Belgian Federal Police he would be here on the 6th of July, they arrested him on 7th of July at his parental house, the day before his wedding. Unfortunately his parents could bail him out after paying 34.000 to the State, he appeals against the court's decision. So there will be another trial, if his is absent this time he will be arrested again. Now of course he thinks he is the smarter one.. until we meet in court. I am trying to get as much information as possible against this crook. This person made victims all over the world, hopefully now Interpol will be after him.

    Personally I think he produces not very much, I informed some time ago all the Italian, Belgian, Dutch, French, German and Swiss suppliers to beware of this person. So hardly no one here will deliver him materials unless he pays upfront.

    Kind regards
    PS. He doesn't work for big companies, this is just a smokescreen.

    Please avoid



  6. #6
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    Talk to you Credit Card company. If you sent cash or similar, well, don't do that again.

  7. #7
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    [QUOTE=We informed them we will share our bad experience online if there's no refund from them. They immediately replied that we are ridiculous and the reasons for the delay is because they had other big orders to rush. and they will sue us if we share our experience online. [/QUOTE]

    As long as you tell the truth,, they could potentially sue but what court will punish you for telling the truth?

  8. #8
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    Call your credit card provider. Do a charge back. Return the items if you haven't already. Anyone can be sued. When posting state your personal experience and be truthful. With that said no jury or judge will hold you accountable.

    The co. is blowing smoke up your rear end. Thanks for the info I'll be sure not to shop there!

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