1-2win
09-07-2004, 11:45 AM
So, how does it work? I mean, can you just pay a visit 5, 10 or 15 years from now to your bike dealer with your broken frame and ask for a warranty frame replacement? How will they know is frame failure rather than abuse or misuse?
Kerry Irons
09-07-2004, 11:58 AM
Even with a so-called "life time warranty" there are limitations, and the dealer (or factory representative) is trained to deal with that. Each company is going to behave a little differently, and of course things might well change over time. So, you can't predict what will happen when you walk into a shop with a failed frame in 2009, 2012, or 2019.
divve
09-07-2004, 03:19 PM
By an Italian frame. If it breaks in 5, 10, or 15 years, you won't have any doubts about what to do.
orennoah
09-07-2004, 04:55 PM
So, how does it work? I mean, can you just pay a visit 5, 10 or 15 years from now to your bike dealer with your broken frame and ask for a warranty frame replacement? How will they know is frame failure rather than abuse or misuse?
I originally bought a 2300, which had carbon fiber tubes and aluminum lugs. The bottom tube separated from the bottom bracket lug. Trek offered to replace the frame, but I was concerned that such a re-occurrence would be dangerous for a Clydesdale like me. I asked if they'd swap it for a steel LeMond, but the Trek rep explained that they couldn't cross brands like that. He did, however, offer to give me one of the new OCLV frames for $500. I did it. My LBS at the time charged $100 to move my components over to the new frame and I was in business.
Some ten years later, a loud clicking developed in the BB area. My new LBS pointed out that the bottom bracket shell was separating from the carbon fiber. (Trek corrected this problem years earlier with a new BB shell design.) Once again, Trek warranteed the frame. Not only that, but they replaced the fork and head set, as OCLV's now use 1 1/8" head tubes. So, for a $150 (times have changed) to my new LBS to transfer my components, I have a new frame set!
Gotta love Trek. They may no longer be exotic and I risk being labeled a "poseur" (even though Lance was on a Merckx when I first got my OCLV), but I LOVE Trek, both the bike and company.
- Oren