Hi Guys and Gals!

I'm currently doing a project for my Operation's Management class on Seven Cycles. FUN! The focal point of my project is their "Custom Kit" program, more particularly the data gathering portion from the consumer (you), the LBS to 7Cycles. I was hoping for those of you who had the pleasure of ordering a custom bike from 7Cycles could answer some questions, or better yet walk me through the process you undertook to get measured and receiving the bike/frame. I'd really appreciate it.

Questions:
1) What year did you get your custom 7?
2) What model did you choose and why?
3) Did you purchase it directly from 7 or an LBS? If not, where?
4) How long did the process take? (order through receiving the bike)
5) How long was the data gathering process?
(measuring through 7's confirmation)
6) For a custom frame, what do you think is an ideal waiting period for you?
7) When you got your frame, did the finished product reflect the specs you ordered?
8) Were you satisfied with the measurments?

Again, I really appreciate all your help. Thanks very much!!!


Joe

1) What year did you get your custom 7? 2005
2) What model did you choose and why? Seven Axiom SG; suited my riding style
3) Did you purchase it directly from 7 or an LBS? If not, where? 7 will not deal directly with consumers.
4) How long did the process take? (order through receiving the bike) 2 months
5) How long was the data gathering process? 1 week
(measuring through 7's confirmation)
6) For a custom frame, what do you think is an ideal waiting period for you? 3 months
7) When you got your frame, did the finished product reflect the specs you ordered? yes
8) Were you satisfied with the measurments? yes

Hi santabarbara!

Thanks for your response. It was very helpful.


c'mon guys! There's got to be more of you Seven owners.

Joe

1) What year did you get your custom 7? 2006
2) What model did you choose and why? ID8 comfort described of frame and liked its looks
3) Did you purchase it directly from 7 or an LBS? If not, where? LBS
4) How long did the process take? (order through receiving the bike) 8 or 9 weeks
5) How long was the data gathering process? a week or so
(measuring through 7's confirmation)
6) For a custom frame, what do you think is an ideal waiting period for you? that was perfect for me. Actually a bit shorter than expected.
7) When you got your frame, did the finished product reflect the specs you ordered? perfectly
8) Were you satisfied with the measurments? fit me like a glove

Questions:

1) What year did you get your custom 7? 2002

2) What model did you choose and why? Axiom

3) Did you purchase it directly from 7 or an LBS? If not, where? Excel Sports, Boulder CO

4) How long did the process take? (order through receiving the bike) About 6 weeks

5) How long was the data gathering process? About a week
(measuring through 7's confirmation)

6) For a custom frame, what do you think is an ideal waiting period for you? Up to three months
7) When you got your frame, did the finished product reflect the specs you ordered? Not certain

8) Were you satisfied with the measurments? No. I had dramatic toe overlap and ultimately had to rework the bike's front end (longer TT, shorter stem, more fork rake)

1) What year did you get your custom 7?
2005

2) What model did you choose and why?
Axiom SG, best overall Seven (great for all types of rides)

3) Did you purchase it directly from 7 or an LBS? If not, where?
LBS

4) How long did the process take? (order through receiving the bike)
1.5 months

5) How long was the data gathering process?
(measuring through 7's confirmation)
2 hours of fitting at LBS and then got call from Seven a few days later with more additional questions about the build

6) For a custom frame, what do you think is an ideal waiting period for you?
2 months

7) When you got your frame, did the finished product reflect the specs you ordered?
Exactly

8) Were you satisfied with the measurments?
Yes

Questions:
1) What year did you get your custom 7?
March 2005

2) What model did you choose and why?
Alta. It was the top of the line titanium bike at the time. I didn't want carbon or anything that could break or rust. I wanted a bike that would fit me perfectly that would never need replacing.

3) Did you purchase it directly from 7 or an LBS? If not, where?
Joe's Bike Shop, Baltimore, MD

4) How long did the process take? (order through receiving the bike)
I don't really recall. Probably not more than 8 weeks.

5) How long was the data gathering process? (measuring through 7's confirmation)
Maybe 10 days. This took a little longer because the inital specs looked weird to the Joe's salesguy. We remeasured my inseam and the next set of specs looked perfect.

6) For a custom frame, what do you think is an ideal waiting period for you?
I don't know. Seven was pretty quick, I got my bike before the first race of the season.

7) When you got your frame, did the finished product reflect the specs you ordered?
Yes, otherwise the salesguy at Joe's would have said something. I never saw the specs.

8) Were you satisfied with the measurments?
I don't know what the measurements are, but the bike feels perfect. So, yes.

tpcrider, jtolleson, tourdreamer & vonteity

Thank you all for contributing. I really appreciate it. I went for a plant visit at the 7cycles location (Watertown, MA) and it was a complete drool fest. Jennifer Miller, their Marketing Director, was a sweetheart to show me and my classmate around the facility.

I hope you guys are enjoying your Sevens. I hope to get one myself after I graduate from this MBA program. :)


Thanks again!

Joe