Suppose that you order a Seven frame, and get it. And it is way too mushy, or way too stiff. Or worse yet, so mushy that the chain rub is out of control, or so stiff that your back wheel is skipping like you're on some rock hard Alu frame. Or some other terrible thing!

Just a big hypothetical: if your Seven comes out completely crappy, what will Seven do for you? Just say "tough luck, bub, we did our best"...or do they have any kind of substantive follow up?

Their reputation is stellar, I know. It's not likely that they will turn out crap. But, has anyone heard of any rare cases in which the frame came out badly? If so, what was the follow up?

Cal_Biker577,

The short answer: I was fit by my LBS for a custom 7 Axiom. After taking delivery, I was not happy with the fit, but I figured that I just needed to get used to the geometry that Seven thought was best for me. After riding it for a whole season, I finally decided that the bike was not right for me. I went back to my LBS who contacted Seven and, to make a long story short, built me a brand new frame that fit me to a tee. I love my new bike and am very happy. And both the LBS and Seven could not have been nicer or more helpful thoroughout the entire ordeal. For the gory details, se the thread below.

I don't think you can go wrong with a Seven. Good luck! Amd let us know what you decide.

Mike

http://forums.roadbikereview.com/showthread.php?t=43088

When filling out the form, be honest with your answers. Don't put a 10 for stiffness and expect a magic carpet ride. I came close to ordering an Axion and test road one for a couple weeks. My LBS is great to the local racers. The bike was a rocket, but I was beat up after 60 mile rides. The demo bike was built for someone larger than my 145 lb body. I would communicate with Seven what you want the bike for. As for sizing I would make sure what your riding now works for you. Record all the critical measurements (saddle setback, saddle height, tip of saddle to center of bars, and saddle height to height of bars) of your current frame to see if it matches what Seven designs. If needed make changes to your bike by moving saddle fore and aft and swapping out stems to see if it works. You LBS should have spare stems to use. I know Seven is an expert on design but I would be active in the process and ask questions. For me it would be easy, take my current frame measurements and add a cm to headtube and take a cm from the seat tube.

Cal_Biker577,

The short answer: I was fit by my LBS for a custom 7 Axiom. After taking delivery, I was not happy with the fit, but I figured that I just needed to get used to the geometry that Seven thought was best for me. After riding it for a whole season, I finally decided that the bike was not right for me. I went back to my LBS who contacted Seven and, to make a long story short, built me a brand new frame that fit me to a tee. I love my new bike and am very happy. And both the LBS and Seven could not have been nicer or more helpful thoroughout the entire ordeal. For the gory details, se the thread below.

I don't think you can go wrong with a Seven. Good luck! Amd let us know what you decide.

Mike

http://forums.roadbikereview.com/showthread.php?t=43088

Mike,
How much different was the geometry in the new frame. Did they give you completly differnt frame angels, taller head tube, shorter top tub, dmake stiffer. I'm curious to know.
thanks
Rob

Rob,

They changed pretty much everything. They were actually very far off on the first try. I was way too trusting of their expertise, and didn't listen to my good senses when they set up the first geometry. I wound up with a much shorter top tube on the final design. That resulted in other changes to the geometry. See the thread I posted in an earlier message to see what else changed. Bottom line is that Seven made good on their promise to satisfy their customer. In their words, "When you spend this much for a bike, you have to be happy with it". And now, I am!

Mike