Does anyone have any experience with this?? My local Trek dealer told me that they have such a program for idiots like me who drive a beautiful Trek 5200 into a parking garage.

No experience with crash replacement per se, but I had a good experience with warranty replacement. I bent the derailleur hanger on my Y-foil shifting gears on a climb. My LBS sent the frame to Trek, and Trek discovered a crack in the beam. As Y-foils are no longer made, Trek offered a 5500 as a replacement. I asked if I could upgrade, and Trek offered a fantastic deal on a 5900 (essentially the wholesale price difference) or an ok price on a Madone (the retail price difference). I ordered a Madone. Although I miss the looks of the Y-foil, being credited the full price paid after six years and 20K miles is outstanding.

Does anyone have any experience with this?? My local Trek dealer told me that they have such a program for idiots like me who drive a beautiful Trek 5200 into a parking garage.

I also drove my 5200 & Klein XV into the garage - TREK applied $200-300 credit toward purchase of new bike. (for each bike)