I've had my Trek Valencia+ for almost two years now. Before I start complaining, let me state that when everything is working, the bike is pretty great. It eats up hills better than I could have hoped, which is why I bought it in the first place. Unfortunately, it just hasn't been working all that well all that often in year 2.
I just picked up my bike from Trek Toronto yesterday afternoon. I'd dropped it off a couple weeks ago because the battery for my Valencia+ just isn't performing like it used to.
I have an 11km commute each way (22km total) and for the first year and a half the performance was fantastic. I'd generally ride on level 2 all the way to work and a mix of level 2 and level 4 on the way home (some big hills on the way home). At the end of the day I'd still have plenty of life left in my battery.
Over the last four months or so the performance has dipped dramatically. I now ride level 1 half way to work and use no assistance for half. On the way home I'm usually at no assistance or level 1 most of the way and level 3 for the two big climbs and my battery is about drained (no bars on the module) when I get home.
My warranty states that I should have 70% battery performance for two years/600 cycles. I'm less than two years and only at 365 cycles. Seems pretty cut and dry to me. However, Trek Toronto says they tested the battery and it works like new. Of course, their definition of new is that it holds a charge for a week when it's idle. Unfortunately, that's not how I use the bike. I actually ride it.
In my mind, this is a breach of the warranty agreement – the main reason I bought the bike in the first place. If I didn't think the warranty would be upheld, I would have bought a much cheaper import electric bike.
Beyond the battery, there are other issues. Replacing spokes at Trek Toronto costs a fortune - $40 each time. I've had to have this done three times. The chain has been replaced I think four times and the brakes are just not good enough for a bike with this much rotating mass (the rear wheel with the motor weighs about 15 pounds). Brake pads wear out quickly and cables stretch like crazy.
In the 23 months I've had the bike, I've probably spent $800 in repair/maintenance. Add that to the fairly steep price of buying one, and it's been a much bigger money pit than I had anticipated.
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