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  1. #1
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    Noise in super record 11 speed can't get rid off please help!!!!!

    Hi : I recently bought a Dogma with a Super record 11 speed and I have a sor of grinding noise coming out of the rear drivetrain specially on the 14-15 gears, I took it to a LBS and they said the chain and the cassette where probably worn or the RD was not properly aligned.... so I bought a new chain and new cassette have them installed realined the RD greased up and everything and the noise reduce like 40% BUT I still have the grinding noise in the 15 gear, Question 1) Is it normal? since I never have a campy before only sram and I replace the rear cassette for dura ace and end of the problem, I took it back to the shop and like 4 mechanic looked at it and they coun't figured it out was is the problem, I know there some people here with a great knowlege in campy if someone can't help me I would really appreciated

    Thanks!!!!

  2. #2
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    I forgot to add I replaced the rear joke pulleys as well and the noise still there....thank you

  3. #3
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    info..

    There's nothing normal or common about the noise that you describe. A Campy 11 drivetrain, regardless of the component level, should be quiet.

    Somebody is overlooking something. Hopefully you kept the old parts that you replaced.

    A good shop would have checked the RD alignment first, then cleaned and lubed the chain and cassette, rather than replacing unnecessary parts.

  4. #4
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    What do you suggest???

  5. #5
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    Another shop?

    OP, your problem is unusual and noises are difficult to diagnose over the internet. You also don't say when this problem is occurring - all the time? under load? etc

    As C40 says, I hope you have all your old parts as they are costly.

    Also "grinding" noises are not so common. "Rattling", yes, from adjustment issues, and I've had "squeaking" too. But yours occurs in what should be the quietest section of the cassette.

    Spacers installed in the correct position? I say that because the 15t is the first loose cog and if the spacers above it are incorrect then spacing to the 15t cog will be wrong.
    There's sometimes a buggy.
    How many drivers does a buggy have?

    One.

    So let's just say I'm drivin' this buggy...
    and if you fix your attitude you can ride along with me.

    http://www.youtube.com/watch?v=GekiIMh4ZkM

  6. #6
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    Bikerjulio : thanks for you replay.....The noise is all the time and exactly the sound is like if the chain were touching with the gears (sorry I Can't be more acurate) )at all time with or without load. When you use the smaller front chainring and 15 cog there is not sound but it is only with the 53 and 15cog, I will try diferent shop tomorow and I will posted just in case someone else had the same problem but for know I have to still figuring out......thanks for the help help so far

  7. #7
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    Worth checking that you really do have an 11-speed chain. Should be 5.5mm across the pins. Other than that its - cassette spacers (the instructions are online at the campy site) http://www.campagnolo.com/repository...s_UK_05_12.pdf
    and the other things as C40 suggested
    There's sometimes a buggy.
    How many drivers does a buggy have?

    One.

    So let's just say I'm drivin' this buggy...
    and if you fix your attitude you can ride along with me.

    http://www.youtube.com/watch?v=GekiIMh4ZkM

  8. #8
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    Quote Originally Posted by C-40 View Post
    There's nothing normal or common about the noise that you describe. A Campy 11 drivetrain, regardless of the component level, should be quiet.

    Somebody is overlooking something. Hopefully you kept the old parts that you replaced.

    A good shop would have checked the RD alignment first, then cleaned and lubed the chain and cassette, rather than replacing unnecessary parts.
    I still have the parts......just in case

  9. #9
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    Quote Originally Posted by bikerjulio View Post
    Worth checking that you really do have an 11-speed chain. Should be 5.5mm across the pins. Other than that its - cassette spacers (the instructions are online at the campy site) http://www.campagnolo.com/repository...s_UK_05_12.pdf
    and the other things as C40 suggested
    Chain seen to be not the problem is a original record campy 5.5mm and is NOT touching the gears

  10. #10
    classiquesklassieker
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    Quote Originally Posted by solera18 View Post
    Bikerjulio : thanks for you replay.....The noise is all the time and exactly the sound is like if the chain were touching with the gears (sorry I Can't be more acurate) )at all time with or without load. When you use the smaller front chainring and 15 cog there is not sound but it is only with the 53 and 15cog, I will try diferent shop tomorow and I will posted just in case someone else had the same problem but for know I have to still figuring out......thanks for the help help so far
    I think BikerJulio is right: sounds like the RD alignment was incorrect, or the hub spacing is incorrect. When the shop says they checked alignment, do they do it just by looking at it or do they actually use an accurate measuring device?

    Also check if the jockey wheels touch the cassette.

    If the shop can't explain this better you should go to a different shop. Where are you located?

    Finally, does this happen when the bike is on a stand, or does this only happen only when you are riding it?

  11. #11
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    Quote Originally Posted by orange_julius View Post
    I think BikerJulio is right: sounds like the RD alignment was incorrect, or the hub spacing is incorrect. When the shop says they checked alignment, do they do it just by looking at it or do they actually use an accurate measuring device?

    Also check if the jockey wheels touch the cassette.

    If the shop can't explain this better you should go to a different shop. Where are you located?

    Finally, does this happen when the bike is on a stand, or does this only happen only when you are riding it?
    No they didnt take an accurate measuring and any device was uesd, Joker wheels are not touching the cassette BUT you maybe correct on the hub apcers.......do you know a GOOD or the best shopdoun here in Miami or someone with a great knowlege on campy?

    Thanks

  12. #12
    classiquesklassieker
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    Quote Originally Posted by solera18 View Post
    No they didnt take an accurate measuring and any device was uesd, Joker wheels are not touching the cassette BUT you maybe correct on the hub apcers.......do you know a GOOD or the best shopdoun here in Miami or someone with a great knowlege on campy?

    Thanks
    Did they sell you the bike and groupset? You should ask for a refund. Very unprofessional for them to not use an accurate measuring device for such an expensive build with this problem.

    Campagnolo keeps a list of "Pro Shops":
    The official Campagnolo web site - Bicycle Parts and Components Cycling - Corporate / PROFILE

    Or, try asking in the Southeast forum.

    Like Bikerjulio said, it's really hard to troubleshoot your problem over the internet. We can help eliminate possibilities, but at some point you'll either have to do the fixing yourself or go to a competent shop.

    Derailleur hanger / frame alignment issues aren't that uncommon unfortunately:
    Brand New Campy Chorus 11 - Multiple Issues - Help Please!!!

  13. #13
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    Quote Originally Posted by orange_julius View Post
    Did they sell you the bike and groupset? You should ask for a refund. Very unprofessional for them to not use an accurate measuring device for such an expensive build with this problem.

    Campagnolo keeps a list of "Pro Shops":
    The official Campagnolo web site - Bicycle Parts and Components Cycling - Corporate / PROFILE

    Or, try asking in the Southeast forum.

    Like Bikerjulio said, it's really hard to troubleshoot your problem over the internet. We can help eliminate possibilities, but at some point you'll either have to do the fixing yourself or go to a competent shop.

    Derailleur hanger / frame alignment issues aren't that uncommon unfortunately:
    Brand New Campy Chorus 11 - Multiple Issues - Help Please!!!

    Thank you so much I will try to look at the campy website, I know it has to be a problem with alignment like all of you say ......

  14. #14
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    Ok finally I when to a diferent LBS where they dedicated more time on my bike and ;

    The RD was just a bit off BUT the guys said that space is normally used for 10 speed and the 11 speed have to be perfectly aligned or simply it will make you life crazy, also cause it's a new cassette was RECORD NOT A SUPER RECORD it will make noise for the amount of Ti gears used and untill the new cassette (record) have to be brake in eventually the noise will come down,Thankfully I kept the old parts and he reinstalled the super record cassette spend about an hour dialing in playing back and forth the noise was gone why? I ask he said cause the old cassette was already used. Something really important he said is that the people dont pay attention to the bolt mark as "H" in the camanoglo website and the RD was to low compared with the messurement on the site....sorry for my type........I only hope this will help someone else with the same problem

    Pete

  15. #15
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    I'm glad you got the problem fixed, though don't totally understand the explanation.

    Also glad you still had the old parts.

    You do need to understand that there should be no difference in noise/quality etc between a SR cassette and another campy cassette. SR just uses more Ti cogs for weight saving, but they won't last as long as the cogs used in a Chorus cassette.
    There's sometimes a buggy.
    How many drivers does a buggy have?

    One.

    So let's just say I'm drivin' this buggy...
    and if you fix your attitude you can ride along with me.

    http://www.youtube.com/watch?v=GekiIMh4ZkM

  16. #16
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    Well for what it's worth on my Record cassette, at least initially, the Ti cogs were noticably noisier than the steel cogs. It wasn't crazy noisy thiugh. The noise has subsided now with some miles on it and I would say it runs as quietly as my 10 speed setup does. I was just thinking this past weekend how nice and quiet the whole drivetrain is now.

  17. #17
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    Quote Originally Posted by Nielly View Post
    Well for what it's worth on my Record cassette, at least initially, the Ti cogs were noticably noisier than the steel cogs. It wasn't crazy noisy thiugh. The noise has subsided now with some miles on it and I would say it runs as quietly as my 10 speed setup does. I was just thinking this past weekend how nice and quiet the whole drivetrain is now.
    Could that be because the Ti cogs are further away from the center of the cassette where the chainline is straightest?
    There's sometimes a buggy.
    How many drivers does a buggy have?

    One.

    So let's just say I'm drivin' this buggy...
    and if you fix your attitude you can ride along with me.

    http://www.youtube.com/watch?v=GekiIMh4ZkM

  18. #18
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    Quote Originally Posted by bikerjulio View Post
    Could that be because the Ti cogs are further away from the center of the cassette where the chainline is straightest?

    Julio: the guy said steal cogs are louder than Ti and the super record cassette has more Ti than the record cassette....cogs 14-15 are where the chain is a straigh as it can be those 14-15 on a super record are Ti and on the Record are steal..........Like I said sorry for my type I still learning......thanks for understanding

  19. #19
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    No problem. Glad you got it fixed.
    There's sometimes a buggy.
    How many drivers does a buggy have?

    One.

    So let's just say I'm drivin' this buggy...
    and if you fix your attitude you can ride along with me.

    http://www.youtube.com/watch?v=GekiIMh4ZkM

  20. #20
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    The ti/steel explanation offered by said shop makes no sense to me, but glad it works!

  21. #21
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    Quote Originally Posted by orange_julius View Post
    Did they sell you the bike and groupset? You should ask for a refund. Very unprofessional for them to not use an accurate measuring device for such an expensive build with this problem.

    Campagnolo keeps a list of "Pro Shops":
    The official Campagnolo web site - Bicycle Parts and Components Cycling - Corporate / PROFILE

    Or, try asking in the Southeast forum.

    Like Bikerjulio said, it's really hard to troubleshoot your problem over the internet. We can help eliminate possibilities, but at some point you'll either have to do the fixing yourself or go to a competent shop.

    Derailleur hanger / frame alignment issues aren't that uncommon unfortunately:
    Brand New Campy Chorus 11 - Multiple Issues - Help Please!!!
    Great point. The above referenced thread was mine and it turned out to be a horizontally bent derailleur hanger and also a misadjusted limit screw for the 11t cog. I went through 3 shops to get it right and then in frustration I ended up buying the tools and doing it myself, the right way.

  22. #22
    G3
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    Quote Originally Posted by bikerjulio View Post
    I'm glad you got the problem fixed, though don't totally understand the explanation.

    Also glad you still had the old parts.

    You do need to understand that there should be no difference in noise/quality etc between a SR cassette and another campy cassette. SR just uses more Ti cogs for weight saving, but they won't last as long as the cogs used in a Chorus cassette.


    Quote Originally Posted by solera18 View Post
    Ok finally I when to a diferent LBS where they dedicated more time on my bike and ;

    The RD was just a bit off BUT the guys said that space is normally used for 10 speed and the 11 speed have to be perfectly aligned or simply it will make you life crazy, also cause it's a new cassette was RECORD NOT A SUPER RECORD it will make noise for the amount of Ti gears used and untill the new cassette (record) have to be brake in eventually the noise will come down,Thankfully I kept the old parts and he reinstalled the super record cassette spend about an hour dialing in playing back and forth the noise was gone why? I ask he said cause the old cassette was already used. Something really important he said is that the people dont pay attention to the bolt mark as "H" in the camanoglo website and the RD was to low compared with the messurement on the site....sorry for my type........I only hope this will help someone else with the same problem

    Pete
    He's referring to what is called the b-screw on other brands. Campy calls it the "H" screw which normally means high gear limit on other systems, but on Campy it means the adjustment for the spacing between the upper jockey wheel and the cogs. Spec is 7mm. If the chain is getting pinched due to reduced clearance, you will absolutely get noise and often a grinding sound, though this would be expectedly worse the lower the gear.

  23. #23
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    Quote Originally Posted by Aikea Guinea View Post
    Great point. The above referenced thread was mine and it turned out to be a horizontally bent derailleur hanger and also a misadjusted limit screw for the 11t cog. I went through 3 shops to get it right and then in frustration I ended up buying the tools and doing it myself, the right way.
    Samething happens to me Aikea.....gald we solved it I was so close to sell the group and buy s-ram or shimano Good luck

  24. #24
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    Quote Originally Posted by Aikea Guinea View Post
    Great point. The above referenced thread was mine and it turned out to be a horizontally bent derailleur hanger and also a misadjusted limit screw for the 11t cog. I went through 3 shops to get it right and then in frustration I ended up buying the tools and doing it myself, the right way.
    Glad we solved it.....I was so close to removed and sell the group.........thanksfully not

  25. #25
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    I wanted to resurface this thread. I have this issue on three bikes. I've tried moving the wheels around, and the amount of the noise seems to depend on the wheel, not the bike. I get this noise from the five loose cogs with the 14 and 15 being the worst.

    (all bikes have Chorus cassettes and chains. All dropouts are aligned. All campy hubs)

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