Shorty after I got it, my wife knocked over my PRS-20 workstand (the legs were folded) and broke one of the ears off the bottom bracket support (it's plastic). I could glue it, but I'd rather have an intact one, especially since the stand is so new.
So I wrote an email to Park to ask if they were shipping repair parts for that stand yet, since my usual sources for such things don't have parts for it.
Their reply, which came in about 20 minutes, was that they needed my address to send a replacement. Free.
Now I'm not going to kid you and say I wasn't hoping that would happen, but I didn't really expect it--it's a fairly critical part of the stand, and they could easily have asked me to pay for it. I typically buy Park tools, because I prefer to cry once over the price than cry every time I use a substandard tool (I'm sure there are other good tool brands, but I know Park tools are always good), but this is the first time I've dealt with their customer service people.
Top marks for Park!
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Thread: Kudos for Park Tool Co.