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  1. #1
    WA outdoor enthusiast
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    Shout out for Schwalbe tires

    In Feb I bought 2 S-One tubulars. Finally got around to gluing/mounting them this month. One tire had a very slow leak that deflated overnight, which i had not caught when the tire was prestretched for only a couple of hours.

    One email to Schwalbe was answered quickly suggesting checking to confirm the valve core was tight and linking the warranty form. Problem was not valve, so i sent in simple warranty claim and the package was FedEx'd within 36 hours.

    While this is not a huge deal, I thought it appropriate to point out a Company that 100% fulfilled my customer service expectations. Thank you Schwalbe, I will buy again.

  2. #2
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    Wouldn't it be nicer to receive a non-defective product in the first place?

    Is it the "software" industry that "conditioned" people to this?
    Ship broken stuff, (try to) fix it when a customer complains, and then get "high praises" for customer service?
    Well, it seems to work for many companies...
    /rant off

  3. #3
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    I bought a hamburger, medium rare, it was cooked medium. After I sent it back for a new one all my guests had finished eating.
    I had to eat alone but they did fix my order!

    Holla

  4. #4
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    Quote Originally Posted by Got Time View Post
    Wouldn't it be nicer to receive a non-defective product in the first place?

    Is it the "software" industry that "conditioned" people to this?
    Ship broken stuff, (try to) fix it when a customer complains, and then get "high praises" for customer service?
    Well, it seems to work for many companies...
    /rant off
    Well, no matter how good a product or company might be, **** happens. Good companies own up and make it right. It's not like they shipped a defective tire intentionally, and they could have easily blamed it on user error during the install. A replacement tire costs them a lot more money than just selling a good one in the first place, you know. This kind of CS usually ends with a repeat customer, assuming the product/brand isn't generally known to be crap.

    I'm hard pressed to think of any instance when I've told a software company that their product isn't working correctly and they've had a fix that actually works. *cough*Creative Cloud*cough*

  5. #5
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    Quote Originally Posted by Pisgah2000 View Post
    Well, no matter how good a product or company might be, **** happens. ........*
    More accurately, "Cheap Asian manufacturing" happens.......
    I'm upping my standards;
    Up yours!

  6. #6
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    I for one would like to hear how you like those tires. Need to replace my current tires and have thought about that brand.

  7. #7
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    The problem is that Schwalbe one tubulars last a max of 500 miles if you do a fair amount of climbing (the rear tire). Clearly the worst tubulars I've ever used. I'm getting 2 1/2 times that mileage on Vittoria Paves (I bought a few of them when Vittoria discontinued them).
    Quote Originally Posted by SantaCruz View Post
    In Feb I bought 2 S-One tubulars. Finally got around to gluing/mounting them this month. One tire had a very slow leak that deflated overnight, which i had not caught when the tire was prestretched for only a couple of hours.

    One email to Schwalbe was answered quickly suggesting checking to confirm the valve core was tight and linking the warranty form. Problem was not valve, so i sent in simple warranty claim and the package was FedEx'd within 36 hours.

    While this is not a huge deal, I thought it appropriate to point out a Company that 100% fulfilled my customer service expectations. Thank you Schwalbe, I will buy again.

  8. #8
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    Quote Originally Posted by factory feel View Post
    I bought a hamburger, medium rare, it was cooked medium. After I sent it back for a new one all my guests had finished eating.
    I had to eat alone but they did fix my order!

    Holla
    I hope they didn't "doctor up" the burger before it got back to you.
    Too old to ride plastic

  9. #9
    WA outdoor enthusiast
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    My prior experiences with Schwalbe were for their clincher 32mm Marathon Plus for a tandem, and a couple of their tires for a city bike. I was impressed with durability then so I'm trying the 30mm S-One tubular.

    If the tire turns out to have the shortcomings some mention above, i'll be the first to report back.

    At this point, regardless of the defect, i was very pleased to have the matter handled courteously, efficiently, with NO HASSLE.
    YMMV

  10. #10
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    Quote Originally Posted by Pisgah2000 View Post
    Well, no matter how good a product or company might be, **** happens. Good companies own up and make it right. It's not like they shipped a defective tire intentionally, and they could have easily blamed it on user error during the install. A replacement tire costs them a lot more money than just selling a good one in the first place, you know. This kind of CS usually ends with a repeat customer, assuming the product/brand isn't generally known to be crap.

    I'm hard pressed to think of any instance when I've told a software company that their product isn't working correctly and they've had a fix that actually works. *cough*Creative Cloud*cough*
    Depends. It cost money to check every tire they ship out. If, say, they hold back 1 out of every 100 by QCing and catching mistakes it would be cheaper to just replace the 1 when the poor sap who got it calls. Just making up the numbers but you get the point.

    It's kind of sad that a big company doing the right thing is newsworthy but I suppose that's what it's come to.

  11. #11
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    I'm one month in to trying the Schwalbe One V-Guard clinchers this season. We have lots of poor quality chip-seal roads here that will quickly shred delicate tires and so far these are holding up well. They feel as smooth and fast as any clincher I have ever ridden but only at near max inflation. If they're not near max inflation, then they're noticeably sluggish.

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