Humor me. I bought a Casio solar-powered sport watch last November because it was reasonably priced and I would never have to worry about the battery going dead. The battery worked fine but the watch got all fogged up several weeks ago when I got caught cycling in the rain. It dried out several days later and seemed to work fine, but fogged up again when I got caught in the rain a second time. This time the watch totally quit working.
I thought, no problem it will be covered under warranty. So I take it back to Wal-Mart for an exchange but they wanted nothing to do with me since I bought the watch 6 months ago. So I mail it back to Casio asking them to fix or replace the watch. Several days ago, they send me a bill saying they will fix the watch for $40 (I paid $48) or mail it back to me unfixed for $8 (it cost me $5 to send Priority Mail).
This burned me, so I call Casio customer service and the rep says, "Yes, this sounds like something that should be covered under warranty. I'll check with technical service and call you back." She never called, so I placed another call yesterday. The second rep called me back today and says the watch case was cracked and would not be covered under warranty, so I would need to pay $40 get it fixed.
Sounds to me like I'm getting scammed. I can't think of anything I could have done to crack the case. I've got Timex Ironman watches that I have used for years and never cracked a case, swimming in them as well as hiking, cycling, camping and whatever.
Needless to say, I won't be buying any more Casio products.
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Thread: Casio warranty claim rant
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