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  1. #1
    "El Bwana"
    Reputation: PDex's Avatar
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    UPDATE - Kryptonite Lock saga

    Short version: Angle grinder FTW.

    Cordless worked just fine. De Walt with cutting blade. About 2 minutes worth of cutting.

    I didn't have to buy it or do it.

    Thanks to Kryptonite's excellent customer service.



    Long version
    :

    Got a response from Kryptonite this morning:

    Dear PDex,

    I'm very sorry to hear that your key has broken in your lock. Is the lock attached to something? If so, please contact a local locksmith to remove the lock and send the lock, keys, and copy of the removal charge to us. We will replace the lock and reimburse you.

    KRYPTONITE
    437 Turnpike St
    Canton, MA 02021
    Attn: Warranty

    Please be sure to include your name and address. We apologize for the inconvenience.

    Sincerely,
    Roberta

    Roberta XXXXXX
    Customer Service Supervisor
    KRYPTONITE
    Ingersoll Rand Residential Solutions
    437 Turnpike Street
    Canton, MA 02021

    So I

    Hired Someone
    Attached Thumbnails Attached Thumbnails UPDATE - Kryptonite Lock saga-imag0109.jpg  
    "Pardon me, but could you help out a fellow American who's down on his luck?"

  2. #2
    Just Plain Bitter
    Reputation: rward325's Avatar
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    Wow, I would call that excellent customer service!
    Quote Originally Posted by Catzilla;
    Like, if "troubling" were a level seven worry, "concerning" would be a six, with "frightening" being an eight and "unexplained genital rash" being a nine.

    2007 Pegoretti Duende Campy SR 11 Campagnolo Neutron
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  3. #3
    Good news everyone!
    Reputation: Jim311's Avatar
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    Incredible, will make sure to by Krypto from now on. Not that I ever lock up my rides but if I did.....

  4. #4
    half-fast
    Reputation: 10ae1203's Avatar
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    Good deal. You would have spent more than 70 beans gathering up all the required implements of destruction.

  5. #5
    Potatoes
    Reputation: majura's Avatar
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    win! & yey for for hiring someone.

  6. #6
    hit it
    Reputation: NUTT's Avatar
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    Glad it worked for you.

    But... did you really take it to the locksmith after you had cut it?
    Quote Originally Posted by Scotty2Hotty View Post
    But I'm not a douche. I'm awesome.

  7. #7
    "El Bwana"
    Reputation: PDex's Avatar
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    Quote Originally Posted by NUTT
    Glad it worked for you.

    But... did you really take it to the locksmith after you had cut it?
    No. The locksmith came out to the school and cut it. I didn't have to purchase anything.
    "Pardon me, but could you help out a fellow American who's down on his luck?"

  8. #8
    KWL
    KWL is offline
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    So who was the guy who wanted $200 to come out? $70 does seem more reasonable.
    Ken
    Ladonna Batiste-Williams: I married a goddam musician, Aint no way to make that $#!↑ right.

  9. #9
    Shirtcocker
    Reputation: Bocephus Jones II's Avatar
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    Quote Originally Posted by PDex
    Short version: Angle grinder FTW.

    Cordless worked just fine. De Walt with cutting blade. About 2 minutes worth of cutting.

    I didn't have to buy it or do it.

    Thanks to Kryptonite's excellent customer service.



    Long version
    :

    Got a response from Kryptonite this morning:

    Dear PDex,

    I'm very sorry to hear that your key has broken in your lock. Is the lock attached to something? If so, please contact a local locksmith to remove the lock and send the lock, keys, and copy of the removal charge to us. We will replace the lock and reimburse you.

    KRYPTONITE
    437 Turnpike St
    Canton, MA 02021
    Attn: Warranty

    Please be sure to include your name and address. We apologize for the inconvenience.

    Sincerely,
    Roberta

    Roberta XXXXXX
    Customer Service Supervisor
    KRYPTONITE
    Ingersoll Rand Residential Solutions
    437 Turnpike Street
    Canton, MA 02021

    So I

    Hired Someone
    Good to know it'll cost $70 if I ever am in a similar situation.
    "I regard the brain as a computer which will stop working when its components fail. There is no heaven or afterlife for broken down computers; that is a fairy story for people afraid of the dark." -S. Hawking

  10. #10
    hit it
    Reputation: NUTT's Avatar
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    Quote Originally Posted by PDex
    No. The locksmith came out to the school and cut it. I didn't have to purchase anything.
    Ahhh... I get it now.
    Quote Originally Posted by Scotty2Hotty View Post
    But I'm not a douche. I'm awesome.

  11. #11
    waterproof*
    Reputation: Creakyknees's Avatar
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    Major customer service win for Kryptonite, and thanks for posting!
    * posted by Creakybot 2013 all rights reserved.
    * not actually waterproof.

  12. #12
    "El Bwana"
    Reputation: PDex's Avatar
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    Quote Originally Posted by KWL
    So who was the guy who wanted $200 to come out? $70 does seem more reasonable.
    The $70 buck gal is a small local person - I forgot they were around. The $200 company has a big ad in the yellow pages. Yes, my wife still uses the Yellow Pages.
    "Pardon me, but could you help out a fellow American who's down on his luck?"

  13. #13
    ...
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    Did Kryptonite ask to see a receipt? I use one of their locks but lost the receipt...

  14. #14
    "El Bwana"
    Reputation: PDex's Avatar
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    Quote Originally Posted by PeatD
    Did Kryptonite ask to see a receipt? I use one of their locks but lost the receipt...
    No receipt, but I registered the lock and keys when I bought it.
    "Pardon me, but could you help out a fellow American who's down on his luck?"

  15. #15
    RoadBikeReview Member
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    Quote Originally Posted by PDex
    Yes, my wife still uses the Yellow Pages.
    What are the "yellow pages?" Is that like yellow snow?
















    It is the lounge.........
    It's a fire road.............
    I'm on a road bike..........

    They have enough in common to blast down it.

  16. #16
    RoadBikeReview Member
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    Quote Originally Posted by PeatD
    Did Kryptonite ask to see a receipt? I use one of their locks but lost the receipt...
    If you haven't registered it, I think you can adequately prove ownership by giving them the number off the key. A couple of years ago I got a spare key from them by giving them the key number. The lock was well over 20 years old. All documentation long gone.

  17. #17
    RoadBikeReview Member
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    Quote Originally Posted by PDex
    The $70 buck gal is a small local person
    I would have done it for your wife cooking up a nice meal and some wine...................I already had the tools.


    Yes, I work for food.




    My MIL never pays me for work done, just feeds me my favs.
    It's a fire road.............
    I'm on a road bike..........

    They have enough in common to blast down it.

  18. #18
    RoadBikeReview Member
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    Good to hear the company I bought some locks from stands by them.
    It's a fire road.............
    I'm on a road bike..........

    They have enough in common to blast down it.

  19. #19
    RoadBikeReview Member
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    hardly sounds like a saga to me

    Well done to Kryptonite. Although, I use that same lock and don't like knowing how easily it can be cut!

  20. #20
    half-fast
    Reputation: 10ae1203's Avatar
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    Quote Originally Posted by tober1
    ... don't like knowing how easily it can be cut!
    A while back I was working in an office building. I sort of got to know the guy across the hall, and one day after locking his keys in his office, he asked me to slip the lock for him.

    He knew what he was getting into, but some of his staff were remarkably unsettled by how easy it was.

    Locks are just locks. Like rules, they are made to be broken.

  21. #21
    RoadBikeReview Member
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    Quote Originally Posted by 10ae1203
    A while back I was working in an office building. I sort of got to know the guy across the hall, and one day after locking his keys in his office, he asked me to slip the lock for him.

    He knew what he was getting into, but some of his staff were remarkably unsettled by how easy it was.

    Locks are just locks. Like rules, they are made to be broken.

    I thought they were made to keep my bike from being stolen

    I do agree though. With the right tools, it's a matter of time. I've learned that lesson more times than I care to recount..

  22. #22
    Who needs a map?
    Reputation: nonsleepingjon's Avatar
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    Quote Originally Posted by tober1
    I thought they were made to keep my bike from being stolen

    I do agree though. With the right tools, it's a matter of time. I've learned that lesson more times than I care to recount..
    google up "competitive lock picking". Yes, it's a "sport". Even the most sophisticated locks can be picked without the key and without damaging them. Then, think about all the criminals who can do the same thing. But, most criminals go the brute force route and kick in the door, cut the lock, smash a window, etc.
    "If we're to be honest with ourselves, achieving the end of the exercise was never the point of the exercise, was it?"
    ~Adam Savage

  23. #23
    Who needs a map?
    Reputation: nonsleepingjon's Avatar
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    Great customer service. This thread has made me want a battery operated angle grinder. Like a battery operated reciprocating saw, you don't need it often but when you do it would be really handy.
    "If we're to be honest with ourselves, achieving the end of the exercise was never the point of the exercise, was it?"
    ~Adam Savage

  24. #24
    Banned forever.....or not
    Reputation: MR_GRUMPY's Avatar
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    I've never been able to use Kryptonite locks.......
    .
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    .
    .
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    They make me weak.
    If your opinion differs from mine, ..........Too bad.
    .
    How would you like it if Hitler killed you
    Dogbert.

    I>U

    Buying parts to hang on your bike is always easier than getting fit.

    If you feel wimpy and weak, get out and train more, ya wee lassie!

    If Jesus had a gun, he'd be alive today!

  25. #25
    RoadBikeReview Member
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    Quote Originally Posted by PDex
    The $70 buck gal is a small local person -.
    Randy Newman thanks you!
    Edit Signature here---------->

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