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  1. #1
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    ROMIN Saddle Broke! Should this be under Warranty? Disappointed in Specialized

    So, the nose of my saddle broke right behind the cut out - see pic. I thought Specialized should offer new old stock and replace - I was told this breakage is not a known issue but have found several riders who have experienced the same problem Thoughts? Do you think this is worthy of a replacement? No crashes - just light riding.

    Here is the reply.

    Sorry for the delay in my response! That is not a known issue with that saddle. Unfortunately, because the saddle was not purchased through us and there is no receipt there is nothing I can do on my end. I would recommend talking to your local retailer regarding this issue. Have a great weekend!

    Best,
    Attached Thumbnails Attached Thumbnails ROMIN Saddle Broke! Should this be under Warranty? Disappointed in Specialized-img_0568.jpg  

  2. #2
    tlg
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    Hard to diagnose from that picture. How old is it?

    However... all that is moot.
    Unfortunately, because the saddle was not purchased through us and there is no receipt there is nothing I can do on my end.

    That's standard for pretty much any company.
    Custom Di2 & Garmin/GoPro mounts 2013 SuperSix EVO Hi-MOD Team * 2004 Klein Aura V

  3. #3
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    One season old

  4. #4
    tlg
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    Quote Originally Posted by speedysupersix View Post
    One season old
    Warranties aren't measured in seasons. They're measured in years.

    Specialized warranties their saddles for 1year.
    Custom Di2 & Garmin/GoPro mounts 2013 SuperSix EVO Hi-MOD Team * 2004 Klein Aura V

  5. #5
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    I'm pretty even if it's not the same location, you'll find some posts on the Internet about cracked Romin saddles. I've had one before. I think they're great saddles, but it happens.

  6. #6
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    That is 2011 vintage Romin saddle.

  7. #7
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    It was NOS - so it wasn't a year old



    Quote Originally Posted by tlg View Post
    Warranties aren't measured in seasons. They're measured in years.

    Specialized warranties their saddles for 1year.

  8. #8
    tlg
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    Quote Originally Posted by speedysupersix View Post
    It was NOS - so it wasn't a year old
    Then if you had a receipt of purchase you'd likely be entitled to a warranty.
    Custom Di2 & Garmin/GoPro mounts 2013 SuperSix EVO Hi-MOD Team * 2004 Klein Aura V

  9. #9
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    If you're dealing with Specialized directly, without a receipt, you're unlikely to get any help because they don't know if you're just some guy who got a broken saddle from a buddy that is trying to get a free saddle out of them. This is where having a good relationship with your local dealer can help... if you bought the saddle from them, then they'll know when you bought, regardless of whether or not you have a receipt, they will likely help you out.
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  10. #10
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    Quote Originally Posted by WRM4865 View Post
    That is 2011 vintage Romin saddle.
    exactly.... pound sand.
    PO is a liberal echo chamber.

  11. #11
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    If you're the original owner and have a receipt for it from an authorized dealer within the last year, they'll absolutely warranty that. Their warranty department is outstanding.

    Are you the original owner?
    Where did you buy the saddle?
    When did you buy the saddle?
    How much did you pay for it?

  12. #12
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    Specialized just warranty replaced a friend's 10 year old tarmac with a 2017 tarmac frame.

    He had the receipt.

  13. #13
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    There you go...save the receipt!

  14. #14
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    Or just buy from a shop that keeps records of your purchase. Most do.

  15. #15
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    I may be in the same boat. I just noticed that my Toupe is broken in about the same place. I do like and go frequently to my local shop, which is where I bought it. I really liked that saddle. Wish me luck. I bought it in prolly 2012. But have been off the bike for about 4 years because of a pretty serious MTB accident. Soooooooooooo I really have a leg to stand on. We will see.

  16. #16
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    It is unlikely you are going to get a warranty replacement on an item with a one year warranty after 6 years, even if they discount the 4 years off the bike (which they won't) you are still looking at a 2 yo saddle.

  17. #17
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    Color me pleasantly surprised. Big thanks to Specialized and my local shop Livermore Cyclery.
    I dropped the damaged/defective saddle last week. Told them my story. Left my details. Just got back from picking up my new no charge saddle. Sometimes it just works out. Oh and I didn't find my receipt. Although they do know me at the shop. Happy customer.

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