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  1. #1
    RoadBikeReview Member
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    Aug 2011
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    Bicycle Wheel Warehouse

    Has anyone ever ordered anything from them? I have been trying to get in contact with them for 3 days now. Phone calls and emails but I get nothing. Anyone ever experience this?

  2. #2
    RoadBikeReview Member
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    I had some trouble getting in touch with them when my wheels took longer than I'd have liked. Wish I could tell you a better way, but just keep working the phone.

    While annoying, I did get my wheels, they've been very reliable, and I think I did a lot better on components for the price than I would have elsewhere. So they're a legitimate business - they just could stand to be better about emails and phone messages.

  3. #3
    RoadBikeReview Member
    Reputation: Swerny's Avatar
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    Mar 2008
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    128
    a quick search reveals 20 other threads on the topic of BWW.

    Here's one of them:

    Problem with Bicycle Wheel Warehouse

    FWIW, i ordered wheels from them a few years ago and was very happy with the purchase overall.
    Mike
    Toronto, Ontario, Canada
    2011 Giant Defy Advanced 0
    2014 Giant TCX SLR2
    2013 Trek Stache 8

  4. #4
    is super good looking.
    Reputation: BWWpat's Avatar
    Join Date
    Dec 2009
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    1,603
    Hi there!

    Sorry to hear you were having problems reaching us. We have been very swamped with calls and orders. If you are still trying to reach us and are having problems feel free to PM me here and I will help you as soon as I get a chance to sit down again.

  5. #5
    RoadBikeReview Member
    Reputation: Pedro S's Avatar
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    Mar 2011
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    93
    I bought a new wheelset from BWW last year for my MTB. I didn't have to interact at all with customer service as I ordered online, knew exactly what I wanted and received exactly what I ordered.

    I'm very pleased with the transaction. The price was good, the build is excellent and they arrived before the estimated ship date I was given after I placed the order. I wouldn't hesitate to buy from them again.

  6. #6
    RoadBikeReview Member
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    Made one purchase and it was fine.

  7. #7
    RoadBikeReview Member
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    I didn't even talk to them. Just ordered exactly what I wanted and got it the next week in the mail with no problems.

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