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  1. #1
    sad
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    Wink buying new tires - challenging new adventures

    My new less than 20 km tires
    Purchased as proposed for loaded touring
    First trip holiday weekend with my son (3 years old in a child seat)
    Suddenly the rear tire decides to split the wires from the rubber
    Resulting an immediate inner tube bursting at about 25km speed
    Time Event 5:20 am in absolute darkness
    my weight 64 kg
    my son weight 12kg
    other stuff 6 kg
    my pump drives up only to 68 psi

    the king of adventure is

    Schwalbe marathon mondial 37/622

    collateral Damages
    3 km run, in total darkness to catch the only boat that will take us inland
    holidays go wrong
    the reaction of the on line store where I bought the tires were subdued to indifferent
    I'm waiting for the manufacturer's reaction
    My son is 3.5 years old
    Our weights rounded up generously and the island was very beautiful
    Attached Thumbnails Attached Thumbnails buying new tires - challenging  new adventures-_73128942.jpg  
    Last edited by sad; 07-31-2013 at 02:20 PM.

  2. #2
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    Sorry to hear about your experience, but for an unsupported weekend tour you should have brought along a spare tire.

  3. #3
    sad
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    not my first or last weekend tour always unsupported

    Quote Originally Posted by Social Climber View Post
    Sorry to hear about your experience, but for an unsupported weekend tour you should have brought along a spare tire.
    I have approximately 30 years cycling experience
    first time this happens
    also wired tires required excessive space,
    Extra tire is too much for a few hours away from the capital,distance
    Attached Thumbnails Attached Thumbnails buying new tires - challenging  new adventures-_7312895-2.jpg  

  4. #4
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    Quote Originally Posted by sad View Post
    also wired tires required excessive space,
    Extra tire is too much for a few hours away from the capital,distance
    Well look on the bright side.....you'll probably bring an extra tire next time.

  5. #5
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    Quote Originally Posted by sad View Post
    Suddenly the rear tire decides to split the wires from the rubber
    Resulting an immediate inner tube bursting at about 25km speed
    You either had really bad luck, a defective tire, or somebody did something really wrong in installing the tire. Smart money is on one of the first two. There is no tire on the market that does this "normally" so unless you can figure out something that actually caused this, your next tire choice is completely up to you. Schwalbe has a good reputation.

  6. #6
    sad
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    Quote Originally Posted by Kerry Irons View Post
    You either had really bad luck, a defective tire, or somebody did something really wrong in installing the tire. Schwalbe has a good reputation.
    The evil eye is common in Greek culture, but because I installed tires (at least for 30 years), and because I do not let another mechanic to take action on my bike, I expect the Schwalbe, to prove it's good reputation

  7. #7
    wim
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    Quote Originally Posted by sad View Post
    The evil eye is common in Greek culture, but because I installed tires (at least for 30 years), and because I do not let another mechanic to take action on my bike, I expect the Schwalbe, to prove it's good reputation
    In Europe, Schwalbe has a so-so reputation. This is because there were recalls not too long ago involving problems similar to yours. Schwalbe has addressed these problems, but it's entirely possible that you got a pair of older tires that have languished in some warehouse for a while. In Germany, Schwalbe is good about replacing their factory-defective tires. Not sure about North America.

  8. #8
    sad
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    Quote Originally Posted by wim View Post
    In Europe, Schwalbe has a so-so reputation. This is because there were recalls not too long ago involving problems similar to yours. Schwalbe has addressed these problems, but it's entirely possible that you got a pair of older tires that have languished in some warehouse for a while. In Germany, Schwalbe is good about replacing their factory-defective tires. Not sure about North America.
    Hi Wim
    Unfortunately I'm in Europe, exactly where the company has the strongest reputation
    Unfortunately I have not received any response from the company, yet
    Well as the purchase was made by a leading German e shop (bike components), have to return the rubber first, then find out if it will be replaced or refunded money to me.
    Then I stay with an orphan tire basically useless.
    Ie I bought two tires, I paid three (approximately with shipping)
    if they return me the cost of 1, I have to pay another 3 (2 plus shipping).
    Even worse, we could have fallen into cliff, me and my son (you know in the small islands there are no bars on the roadside, and the lighting is almost decorative )
    [U]When all this happens by buying top-rated and much advertised product, then the explanation of bad luck (I heard it and from the service shop) is not enough for me,

  9. #9
    sad
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    UPDATE
    here is the response of the company


    Dear Mr. A*******

    Thank you for your message. We are sorry about your stated problem.
    Please understand, that it is difficult for us to judge this matter without having the tire for precise inspection. Please contact your dealer where you have bought the tire from, your dealer is responsible for the service. If you have bought the tire at bike-components, you need to contact them.

    Best regards

    i.A A**** H****
    Customer Service

    SCHWALBE - Ralf Bohle GmbH
    Otto-Hahn-Straße 1
    51580 Reichshof
    GERMANY

  10. #10
    wim
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    Sorry to read this, but it looks like you're out of luck.

    Not sure I can agree with your assessment that Schwalbe's reputation is strongest in Europe. IMO, people in the U.S. generally think more of Schwalbe than people in Europe.

    Also not sure what you mean by "we could have fallen into cliff." If you wrote this (IMO, ill-advisedly) to Schwalbe, it could have been taken as an implied threat of legal action and could explain their non-committal reply to you.

    Personally, I believe their tires are no better and no worse than any other tire brand. Schwalbe does have an outstanding advertising department or advertising agency.
    Last edited by wim; 08-03-2013 at 04:31 AM.

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