Lintaman shoes - terrible customer service (as in non-existent)
Results 1 to 10 of 10
  1. #1
    RoadBikeReview Member
    Reputation:
    Join Date
    Feb 2011
    Posts
    13

    Thumbs down Lintaman shoes - terrible customer service (as in non-existent)

    Ordered a pair of Lintaman ADJUST ( V2.1 )with Speedplay carbon sole for $279. Told 4 weeks wait. No problem. Five weeks send an email about order. NO reply. Third email in 10 days receive reply, a simple shoes will be ready in ten days. Two weeks later email about order. No reply. Three emails in a week, no reply. Open Paypal dispute. No answer from Lintaman. Prior to payment, emails answered promptly. One email was answered in an hour. Exchanged four emails prior to purchase with response time ranging from 1 hour to 3 days.

    Update: from Paypal - "Because we were unable to obtain additional information from Lintathletic Limited regarding your claim, this case has been resolved in your favor and you have received a refund of $279.00 USD. If you paid with a credit card, the money is refunded to your credit card. Please note that it can take up to 30 days for the refund to appear on your card statement."

    Lintaman quit answering emails once they received my money and did not even bother responding to the PayPal dispute.

    So Lintaman tied up $279 of mine for over 3 months now, still do not have money returned. Passed on a couple auctions because of this order. So I am back where I started with four months wasted because of Lintaman

  2. #2
    RoadBikeReview Member
    Reputation:
    Join Date
    May 2016
    Posts
    76
    I got a pair from Lintaman that was defected. They never responded to me until I blasted him on his Facebook page. Then he responded quickly

  3. #3
    RoadBikeReview Member
    Reputation: Oxtox's Avatar
    Join Date
    Aug 2006
    Posts
    10,425
    looks like chinese crapola...
    Ancient Astronaut theorists say, 'YES!'

  4. #4
    RoadBikeReview Member
    Reputation:
    Join Date
    Feb 2011
    Posts
    13
    Thanks for the Facebook tip. Sent a little love their way

  5. #5
    RoadBikeReview Member
    Reputation:
    Join Date
    May 2010
    Posts
    8,911
    Never heard of them so googled it.

    Probably just as well the transaction fell through.
    They look over designed at best. Gimmicky.

    And the Boa knock off dials are a big red flag. They may be great. But you'd probably be screwed if you ever broke one (unlike with Boa who has fantastic customer service and warranty). I'm guessing about that though.

  6. #6
    RoadBikeReview Member
    Reputation:
    Join Date
    Feb 2011
    Posts
    13
    So after over 10 weeks of not answering emails, not answering PayPal dispute, I post on their FaceBook page and get a response the next day:

    "Hi Bruce Malone, We definitely failed you on this order, and I am really sorry about the delay and holding up your cash. Not to make excuses but we are small and really overwhelmed with orders/production which leads to gaps in our customer service. Is there any other way I can make it up to you?"

    Really? Do they think I am going to send them money, give them a second chance to screw me over again? On their FaceBook page, anybody that has a problem gets the same "we are small and overwhelmed with orders' excuse. but yet not to busy to answer BEFORE they take your money.

  7. #7
    RoadBikeReview Member
    Reputation:
    Join Date
    Feb 2011
    Posts
    13
    Lintaman also removed my posts from their FaceBook page. Truth hurts

  8. #8
    T K
    T K is offline
    wasssabi
    Reputation: T K's Avatar
    Join Date
    Feb 2009
    Posts
    2,078
    Thanks for doing this thread. When people are searching about products this stuff comes up and can at least cause one pause and to search further before sending money. Also can force a company to get their sh!t together.

  9. #9
    RoadBikeReview Member
    Reputation: PBL450's Avatar
    Join Date
    Apr 2014
    Posts
    4,136
    Quote Originally Posted by T K View Post
    Thanks for doing this thread. When people are searching about products this stuff comes up and can at least cause one pause and to search further before sending money. Also can force a company to get their sh!t together.
    Agree. It’s the heart of what this forum is about. Cheers! Thanks!
    To date, philosophers have merely interpreted the world in various ways. The point however is to change it.

  10. #10
    RoadBikeReview Member
    Reputation:
    Join Date
    Feb 2011
    Posts
    13
    These guys have no shame:

    Hello Bruce,

    We would just like to let you know that your previous order of the Adjust V2.1, size 43, carbon Speedplay has just been completed. We sincerely apologize for the long production time. If you are still interested in the shoes, please place your order again and we will be able to ship them out immediately!

    Please let us know if you have further questions or concerns as well.


    Thank you and best regards,
    Saras
    Lintaman Cycling Shoes


    Replied with a simple - GFY

Similar Threads

  1. Replies: 3
    Last Post: 01-26-2019, 06:49 AM
  2. Shimano RS10 Durability: Non-existent
    By altaylor in forum Wheels and Tires
    Replies: 24
    Last Post: 09-04-2011, 12:45 PM
  3. Looking for a non-existent tire
    By old_fuji in forum Wheels and Tires
    Replies: 12
    Last Post: 07-23-2010, 01:07 PM
  4. non-existent Dura-Ace compact double crankset
    By tom_h in forum Components, Wrenching
    Replies: 2
    Last Post: 10-26-2008, 06:59 PM
  5. Terrible Customer Service
    By BBunny in forum Specialized
    Replies: 4
    Last Post: 08-27-2004, 08:44 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

THE SITE

ABOUT ROADBIKEREVIEW

VISIT US AT

© Copyright 2019 VerticalScope Inc. All rights reserved.