Pioneer power meter kit
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  1. #1
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    Pioneer power meter kit

    I bought a Pioneer power meter kit and wondering if anyone can help me out.
    I have to send the cranks in to have them install the kit on my crankarms. Does anyone know if I need to remove my chainrings?
    I have been trying to call Pioneer support all day and can't get through to them. I'm getting a message that they are "in training" and ask that I call back later.....UGH!

  2. #2
    'brifter' is a lame word.
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    I don't know the answer for your question...I'd just send it in w/ them. I can confirm that those guys have been in 'training' for days. Awesome customer service.
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  3. #3
    jkc
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    When I bought mine >2 years ago I did not remove the chain ring. The box cutouts reflect that.

  4. #4
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    I'm a little concerned now woth their customer support. Maybe I should have bought something different.

    The box is the reason why I asked the question. The cut outs don't really allow to leave them attached. But yet the plastic bag they sent to put them in is plenty large enough for them to be attached.

    I think I remember reading somewhere to send them the crankset. It doent't think it said crank arms. So im going to assume they want it all. Just have to figure out how to jam it in the box. Might have to modify the cutouts a bit.

  5. #5
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    I sent mine with the rings installed, compact crank 175mm arms fit fine.
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  6. #6
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    The arms fit fine. Its the rings that didn't fit so well. But it's all in the box now ready to be shipped. I just hope I get them back in a timely fashion. After trying to call customer service all day and seeing the above message I'm a little worried.

  7. #7
    'brifter' is a lame word.
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    It was Tuesday or Wednesday that I tried call them. Pretty shitty CS.
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  8. #8
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    I had mine back in a week or so. Only called them once and got connected quickly to a live US based person who answered my questions, very knowledgeable, but that was a few years ago.
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  9. #9
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    No answer to your particular question, but I will refute what you've heard about their customer service. I was having issues with their PMs playing nice with my Wahoo ELEMNT after it was updated to support Pioneer power meters. I had a technician walk me through different settings to debug, update the firmware, and call me back at a later date to followup.

  10. #10
    'brifter' is a lame word.
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    Quote Originally Posted by Wetworks View Post
    No answer to your particular question, but I will refute what you've heard about their customer service. I was having issues with their PMs playing nice with my Wahoo ELEMNT after it was updated to support Pioneer power meters. I had a technician walk me through different settings to debug, update the firmware, and call me back at a later date to followup.
    That may be true but you can't refute the fact that they didn't answer the phone for an entire week.
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  11. #11
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    Quote Originally Posted by cxwrench View Post
    That may be true but you can't refute the fact that they didn't answer the phone for an entire week.
    Not answering the phone for a week will put me off from using anyone's product.

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  12. #12
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    Quote Originally Posted by cxwrench View Post
    That may be true but you can't refute the fact that they didn't answer the phone for an entire week.
    Definitely seems weird. I got the impression they weren't exactly a big operation, maybe a handful of people. Same for whenever I call Specialized looking for a certain part. Weird that huge multi-million dollar companies have such small support teams.

  13. #13
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    Quote Originally Posted by cxwrench View Post
    It was Tuesday or Wednesday that I tried call them. Pretty shitty CS.
    Probably cutting costs before going out of business. Shimano now with an OEM crank with power, I don't know who/why anyone would buy Pioneer, Stages or . . .

  14. #14
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    Quote Originally Posted by Notvintage View Post
    Probably cutting costs before going out of business. Shimano now with an OEM crank with power, I don't know who/why anyone would buy Pioneer, Stages or . . .
    Shimano's OEM crank with power isn't a great value proposition at this time.

    https://www.dcrainmaker.com/2018/04/...th-review.html

  15. #15
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    Quote Originally Posted by cxwrench View Post
    That may be true but you can't refute the fact that they didn't answer the phone for an entire week.
    Did they have an outgoing message about being out of office or anything?
    Gravel Rocks

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