Domane Isospeed Decoupler Fail - Page 3
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  1. #51
    .je
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    Quote Originally Posted by PoorInRichfield View Post
    You want Trek to spend hundreds of thousands of dollars on a recall because one bike had an issue?
    me? I don't care it's not my bike
    Trek? There's a precedent for exactly this sort of design flaw, so they should consider treating this and any other customers' complaint properly, before the need for another public recall or suit shows up.
    Otherwise I'm just typing.

  2. #52
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    Quote Originally Posted by .je View Post
    me? I don't care it's not my bike
    Trek? There's a precedent for exactly this sort of design flaw, so they should consider treating this and any other customers' complaint properly, before the need for another public recall or suit shows up.
    Otherwise I'm just typing.
    An issue with possible failures that cause loss of steering tend to be a lot more serious than one that reduces your ass comfort to that of riding one of the various brands that don't have an iso speed decoupler. This particular issue doesn't seem common or even serious in terms of rider safety and as such it would be a bad reason to start a recall for. If it was something happening on a large number of bikes or that could result in serious injury or death then yeah, start that recall.

  3. #53
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    I have a 2015 Domane 5.9, nearly 4 yr old now with 21,000 miles. I bought it because my 1999 Trek 5200 has performed almost flawlessly for about 38,000 miles. My 2015 has been kept in a humidity controlled environment for its entire life and obsessively kept clean, although not routinely brought into a shop. I recently took it into the nearby Trek shop and was told that the corrosion of the isospeed assembly was so severe they could not remove the old isospeed parts to replace them. The recommendation was to have them strip all the components off and send the frame to Trek to try to remove the pieces. If Trek broke the frame they would not be responsible and would only give me 20% off a new frame, which they would do even if I told them my bike fell off the car and got run over! After I submitted a scathing on-line review of the performance of Trek and the shop, it was suggested that I bring the bike to the other Trek shop in town, where they said they had dealt with the outer bearing race being corroded and stuck in the frame. They used a Dremel tool to cut it out a piece at a time. They were successful. The shop did not charge for their labor and submitted a claim to Trek for the replacement parts, quoting the Trek manual (pg 39...thanks for posting that critical piece of info!) which effectively said don't lubricate the isospeed.

    My conclusion: Trek screwed up in several ways...poor choice of materials for the isospeed bearings, ridiculous advice saying there's no need to maintain the isospeed, irresponsible stewardship by recognizing that the corrosion issue exists but not notifying customers to bring the bike in for inspection to prevent extreme consequences. Kudos to the 2nd Trek shop who did handle the situation professionally and succeeded in resolving the problem.

  4. #54
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    Quote Originally Posted by BobinMtP View Post
    I have a 2015 Domane 5.9, nearly 4 yr old now with 21,000 miles. I bought it because my 1999 Trek 5200 has performed almost flawlessly for about 38,000 miles. My 2015 has been kept in a humidity controlled environment for its entire life and obsessively kept clean, although not routinely brought into a shop. I recently took it into the nearby Trek shop and was told that the corrosion of the isospeed assembly was so severe they could not remove the old isospeed parts to replace them. The recommendation was to have them strip all the components off and send the frame to Trek to try to remove the pieces. If Trek broke the frame they would not be responsible and would only give me 20% off a new frame, which they would do even if I told them my bike fell off the car and got run over! After I submitted a scathing on-line review of the performance of Trek and the shop, it was suggested that I bring the bike to the other Trek shop in town, where they said they had dealt with the outer bearing race being corroded and stuck in the frame. They used a Dremel tool to cut it out a piece at a time. They were successful. The shop did not charge for their labor and submitted a claim to Trek for the replacement parts, quoting the Trek manual (pg 39...thanks for posting that critical piece of info!) which effectively said don't lubricate the isospeed.

    My conclusion: Trek screwed up in several ways...poor choice of materials for the isospeed bearings, ridiculous advice saying there's no need to maintain the isospeed, irresponsible stewardship by recognizing that the corrosion issue exists but not notifying customers to bring the bike in for inspection to prevent extreme consequences. Kudos to the 2nd Trek shop who did handle the situation professionally and succeeded in resolving the problem.
    Another example of Trek Fail.
    2nd Shop +1.
    "With bicycles in particular, you need to separate between what's merely true and what's important."-- DCGriz, RBR.

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