Shout out to Ortlieb customer service
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  1. #1
    RoadBikeReview Member
    Join Date
    Apr 2005

    Shout out to Ortlieb customer service

    Just wanted to post about a positive experience I just had with Ortlieb’s customer service. I had been using a micro seatbag on my road bikes and mtb for the last 6 months or so, and had the plastic retaining clip snap directly after a 6 day bikepacking trip during which it saw plenty of Jeep-trail and groad abuse.

    I sent Ortlieb a few pics and a new part showed up in under two weeks free of charge. Not a high-dollar item, I know, but I like to highlight a company when they come through for me and stand behind their product.

    Happy 4th!

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    I may be short but I sure am skinny.

  2. #2
    RoadBikeReview Member
    Join Date
    Mar 2019
    Amen, Praise The Lord!
    And thanks for sharing your pleasant experience.
    I too received such kindness from SKS awhile back when I was in need of a short seat stay fender, and was blessed biggly.

    Anyone else care to share??
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    Last edited by rudge66; 07-05-2019 at 11:58 AM.

  3. #3
    Reputation: Lombard's Avatar
    Join Date
    May 2014
    Great to hear this. I like to patronize vendors like this. Kudos to them.
    "With bicycles in particular, you need to separate between what's merely true and what's important."-- DCGriz, RBR.

    “Statistics are like bikinis. What they reveal is suggestive, but what they conceal is vital.” -- Aaron Levenstein

  4. #4
    RoadBikeReview Member
    Reputation: PBL450's Avatar
    Join Date
    Apr 2014
    Dealt with the guy who makes Sticky Pods. Absolutely excellent to deal with. Great customer service!
    To date, philosophers have merely interpreted the world in various ways. The point however is to change it.

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