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  1. #1
    LWP
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    Interwebz help required.

    A website that I visit frequently suddenly can't be accessed by me. It's a business site that I buy supplies for chocolate work from. Until a couple days ago, no problem. Now every attempted visit is greeted with "hmm, can't reach this page". What I've tried so far...

    - used a site checker which said the site is up
    - asked people on the food forum I use to try, they have access
    - tried a different browser
    - cleared cache, history, cookies, etc.
    - temporarily disabled firewall and antivirus
    - did a DNS flush and reboot
    - don't think it would be relevant to this but I went ahead and did a full malwarebytes scan as well, came up completely clean

    ...none of which has helped at all. I primarily use Microsoft Edge but also have Opera installed. Same problem using both. I can't really try accessing from another computer, this is the only one in the house right now. I will try accessing with my kid's iPad when she gets home from school just to see if the problem is entirely on my computer. I can't swear this is the only site I can't access but it's the only site I've tried to access that I can't access.

    Edited to add: cannot access it via iPad or iPhone using the wifi but can access it with iPhone using the mobility service data so the problem has to be somewhere between the modem and my ISP I'm assuming.
    Last edited by LWP; 03-28-2018 at 12:34 PM.
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  2. #2
    Russian Troll Farmer
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    Sounds like your server has banned the site. Can you access the site from another server? Or, try accessing it with a TOR browser. If you can get it from either, then it's your server that is blocking.

    Also, do you use a 'net nanny' to keep the kids away from pr0n? Is the word "fudge" used in the title, or any other word that could be read as a 'naughty word'? I once was unable to access a site at work because I was looking for a replacement "joystick" for a device, and it had considered that an indication of looking for pornography.

    Also......Edge sucks.
    "L'enfer, c'est les autres"

  3. #3
    LWP
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    Quote Originally Posted by No Time Toulouse View Post
    Sounds like your server has banned the site. Can you access the site from another server? Or, try accessing it with a TOR browser. If you can get it from either, then it's your server that is blocking.

    Also, do you use a 'net nanny' to keep the kids away from pr0n? Is the word "fudge" used in the title, or any other word that could be read as a 'naughty word'? I once was unable to access a site at work because I was looking for a replacement "joystick" for a device, and it had considered that an indication of looking for pornography.
    I guess that answers one question, I grabbed TOR browser and can go to the site no problem with it. No "net nanny" stuff going on with my usual browsers that I'm aware of. If there is, not sure where it came from because I could go to the site 2 or 3 days ago using them.

    Quote Originally Posted by No Time Toulouse View Post
    Also......Edge sucks.
    It kinda does, just haven't found anything else I thought sucked significantly less for my basic needs and it was a familiar transition from IE.
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  4. #4
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    Change your DNS servers from your ISPs to 4.4.4.4 and 8.8.8.8 (they are Google's open DNS servers). See if you can access the site. Also, what is the site in question?

    Flushing your DNS is worthless.

    See if that works. If not, there are other things to try. If your ISP blocked it, you would be getting an access forbidden, what you are apparently getting are DNA errors, but since IE and edge suck, and they only drop generic errors, it's hard to tell. House Firefox or chrome.

  5. #5
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    Also, what are your dns servers, (open start, hit run, type “cmd” hit enter, type “ipconfig /all” and hit enter, tell us what your dns servers are listed as, you should have at least 2

  6. #6
    Schuylkill Trail Bum
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    If Edge is anything like any iteration of IE, that's the problem. Microsoft's overreaction to being the meme for weak security for decades is IE and Edge: security so tight, you can't do anything without adding exceptions for every little thing.

    Start with Chrome.

    Yes, it's a Google product. But really, what do you gain by trying to bypass Google?

    NOTE: you'll probably have to wrestle with Edge to let you download the Chrome installer.

  7. #7
    LWP
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    I know I'm probably going to be told I'm full of sh!t or losing my mind but I swear this is true. I installed TOR browser and accessed the site with it no problem. I tried accessing it with Opera again just a minute ago to see if maybe it gave me some sort error that was more helpful than the Edge error and it went straight to the site. So curiosity had me try again with Edge and it went straight to the site as well. The only thing I've done since the last time I tried, which was just a 1/2 hour ago and unsuccessful, was go to the site with the TOR browser. I'm feeling a bit Bad Santa-ish right now...

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  8. #8
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    Quote Originally Posted by No Time Toulouse View Post
    Sounds like your server has banned the site. Can you access the site from another server? Or, try accessing it with a TOR browser. If you can get it from either, then it's your server that is blocking.

    Also, do you use a 'net nanny' to keep the kids away from pr0n? Is the word "fudge" used in the title, or any other word that could be read as a 'naughty word'? I once was unable to access a site at work because I was looking for a replacement "joystick" for a device, and it had considered that an indication of looking for pornography.

    Also......Edge sucks.
    Ahh, the replacement joystick....

  9. #9
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    Quote Originally Posted by ljvb View Post
    Change your DNS servers from your ISPs to 4.4.4.4 and 8.8.8.8 (they are Google's open DNS servers). See if you can access the site. Also, what is the site in question?

    Flushing your DNS is worthless.

    See if that works. If not, there are other things to try. If your ISP blocked it, you would be getting an access forbidden, what you are apparently getting are DNA errors, but since IE and edge suck, and they only drop generic errors, it's hard to tell. House Firefox or chrome.
    Google DNS servers are 8.8.8.8 and 8.8.4.4. The 4.4.4.4 IP is owned by Level 3 according to arin.net.

    Another public DNS service is 9.9.9.9 from Quad9/IBM.

    I would try a traceroute tool to figure out if your ISP or some network between your ISP and the destination is blocking the connection.

  10. #10
    LWP
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    Thanks folks but see post above with the video. I was able to connect to the site with the TOR browser. After I did that, I was suddenly able to connect to it again with any of my browsers and have continued to be able to since. I don't know enough about this stuff to know if it was a fluke, a gremlin or if there's some technical reason for that to have happened... but it did. And yes, I am positive that it wasn't just that the site was down for a bit. Others could easily connect to it during those couple days that I could not.
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  11. #11
    gazing from the shadows
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    Quote Originally Posted by LWP View Post
    I know I'm probably going to be told I'm full of sh!t or losing my mind but I swear this is true. I installed TOR browser and accessed the site with it no problem. I tried accessing it with Opera again just a minute ago to see if maybe it gave me some sort error that was more helpful than the Edge error and it went straight to the site. So curiosity had me try again with Edge and it went straight to the site as well. The only thing I've done since the last time I tried, which was just a 1/2 hour ago and unsuccessful, was go to the site with the TOR browser. I'm feeling a bit Bad Santa-ish right now
    As far as I know, TOR does not work like drain cleaner on the tubes of the internet.

    I'm going to spin a scenario that might fit. It might be that the host of the site you were trying to get to had some other site that was causing problems for your ISP/ISPs customers (mass spam, DDOS, etc). So your ISP locked it down. Then, in the time you were messing with things, the problems got solved in some way, and the lock was lifted. That would fit the time frame pretty well.

    Or gremlins, gremlin activity would explain it as well.
    .
    Stout beers under trees, please.

  12. #12
    LWP
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    I actually didn't think TOR acted as a liquid plumber or anything, I just mentioned it because that was the only thing I did between the last time I couldn't get to the site and when I suddenly could. Your scenario sounds like a perfectly reasonable explanation to me though. But that or the gremlins, it's working now. That was my biggest concern. That site is my primary source for everything I use for chocolate work other than the chocolate itself.
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  13. #13
    gazing from the shadows
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    Quote Originally Posted by LWP View Post
    I actually didn't think TOR acted as a liquid plumber or anything...
    I didn't think you thought that.
    .
    Stout beers under trees, please.

  14. #14
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    Based on what you described, it was more likely an internet routing issue, and nothing malicious. These things happen, a lot.

    As for tor, all you are doing is routing your traffic through someone elses endpoint (of which you become one when you use TOR or TOR Browser.. so be warned, if someone does something malicious and you are the endpoint used, you will more than likely get a visit from some angry people and will have to explain. It's not the end of the world, just a major inconvenience. That said, I have used TOR on many occasions, and sadly, performance is abysmal)

  15. #15
    Schuylkill Trail Bum
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    Quote Originally Posted by ljvb View Post
    Based on what you described, it was more likely an internet routing issue, and nothing malicious. These things happen, a lot.

    As for tor, all you are doing is routing your traffic through someone elses endpoint (of which you become one when you use TOR or TOR Browser.. so be warned, if someone does something malicious and you are the endpoint used, you will more than likely get a visit from some angry people and will have to explain. It's not the end of the world, just a major inconvenience. That said, I have used TOR on many occasions, and sadly, performance is abysmal)
    Abysmal performance is the nature of the beast with TOR.

    TOR splits up everybody's data streams and routes individual packets through separate routes and servers... but not other peoples' computers (you don't have to worry about what other TOR users are doing ending up on your computer). The dissembling of data streams into bundles of packets, distributing the packets among many routers and servers, then recombining the packets into a coherent data stream for each user requires intensive hardware, software and network usage.

    TOR is overkill unless you really need to hide what you're doing. Using a VPN is a much better option. It just hides your data stream inside a tunnel in your network connection... a virtual private network which, if it's done correctly, tunnels through your ISP's filters unscathed.

    Also note... TOR is widely suspected of being a product of the NSA, and subject to surveillance... or at least waving a red flag around over your head. See this article for details:

    https://www.washingtonpost.com/news/...=.7e7ee3c60c78
    Last edited by SPlKE; 03-29-2018 at 06:42 AM.

  16. #16
    LWP
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    I won't be using the TOR browser, I just did it as was suggested above to see if I could get to the site that way as part of the troubleshooting. It's pretty doubtful I'll stop using the browser I've been using as long as I can do what I do on the internet with it. POS though it may be, it's the POS I'm used to and comfy with. I get chastised at least once a week by my daughter when she sees me using it... and knowing that it bugs her that much also goes a long way toward keeping me using it.
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  17. #17
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    TOR browser is handy if you find yourself logging onto a server that limits the sites you go to. One place I often log on considers any imgur pic to possibly be 'pornography', and blocks it. TOR will at least let you open it.
    "L'enfer, c'est les autres"

  18. #18
    LWP
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    Quote Originally Posted by No Time Toulouse View Post
    TOR browser is handy if you find yourself logging onto a server that limits the sites you go to. One place I often log on considers any imgur pic to possibly be 'pornography', and blocks it. TOR will at least let you open it.
    I didn't get rid of it, it's not hurting anything just sitting there as far as I know, just don't plan on using it as my primary browser.
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  19. #19
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    Quote Originally Posted by No Time Toulouse View Post
    TOR browser is handy if you find yourself logging onto a server that limits the sites you go to. One place I often log on considers any imgur pic to possibly be 'pornography', and blocks it. TOR will at least let you open it.
    Dude, use a VPN.

    TOR is for bad guys doing bad stuff.

  20. #20
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    Quote Originally Posted by LWP View Post
    - temporarily disabled firewall and antivirus
    tell me if antivirus is installed. I use some free antivirus. Recently, I notice that it is not working well. I watched norton vs avast comparison and plan to choose. What criteria are important?
    Last edited by Marnit; 5 Days Ago at 04:28 PM.

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