WTF is up with Ritchey?
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  1. #1
    RoadBikeReview Member
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    Join Date
    Mar 2002
    Posts
    577

    WTF is up with Ritchey?

    They must have about the worst customer service around. I have broke 4 aero spokes on my front wheel and replaced them with silver round spokes. I want to replace those spokes with the black aero spokes so I asked my LBS to contact Ritchey and get new spokes.

    After many delays Ritchey finally sent new spokes that are too long. Its been 4 weeks and Ritchey wont even return calls from the LBS.

    The wheel in question came from my 3 year old Break-Away. The rim says OCR PRO Ritchey DS. The spokes are black aero, length 175. Anyone know who makes the spokes Ritchey used, so I can match up the rest?

  2. #2
    Cipo's long lost cousin
    Reputation: Steve-O's Avatar
    Join Date
    Jan 2004
    Posts
    975

    Interesting

    I cracked one of their WCS crankarms and within a day or two I had exchanged e-mails and another crankarm was on the way.
    "Cycling is like a church - many attend, but few understand." -- Jim Burlant

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