Rear 09 Rival shifter broke today... - Page 3
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  1. #51
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    Depends on your bike shop. If they like you, they will help.

  2. #52
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    My 2010 Force Rear shifter broke today

    My 2010 Force rear shifter broke today. Luckily it happened at mile 58 of a 60 mile ride. It too looks like the first picture in the thread. My LBS (where I did not purchase the bike) indicates they will take it up with the SRAM rep.
    Last edited by gregl1956; 09-28-2011 at 11:34 PM.

  3. #53
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    Since this thread got dredged up via another, I had my right Rival shifter quit on me a couple weeks ago. Exactly the same failure mode as the OP.

    I'm waiting until I have new bar tape and cables in hand to switch brake levers and take some "bike porn" shots, but it's a "save-me-money" bike I bought from a friend and the shifters are probably more than two years old, so when my shop told me they probably couldn't do anything on warranty, I didn't try to fight about it (out of warranty period and I'm not the purchaser? Yeah...) and did this.


    cell pic DT shifters by Andrew183, on Flickr

    $35 indexed downtube shifters. I didn't want to pay for more integrated shifters and I wanted to keep multiple speeds. So far, I'm pretty happy with the setup.

    Note also that the rear wheel has 50% more spokes than the front. Sometimes I think there are no mechanical engineers left in the bike industry.

  4. #54
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    I read a while ago here in the UK that SRAM had a bad batch of shifters a couple of years ago. If true then replacements should not suffer unless the replacement happened to be old. I have no idea what SRAM have to say, my replacement is fine after a year of use by the way.

  5. #55
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    Quote Originally Posted by paul l View Post
    I read a while ago here in the UK that SRAM had a bad batch of shifters a couple of years ago. If true then replacements should not suffer unless the replacement happened to be old. I have no idea what SRAM have to say, my replacement is fine after a year of use by the way.
    Here in the US, SRAM pretty much relies on the bicycle dealer to work with the customer. You have no other recourse. If the shop who provided the original equipment wants to help, they may be able to arrange a replacement at no cost. Otherwise . . . there may be some bargain replacements on eBay.

  6. #56
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    My rear shifter failed today changed up and it felt like it slipped changed down ok and then gradually got worse . Ended up could only change down took inspection plate of when I got home had a bit of a look and shifter broke off.
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  7. #57
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    Quote Originally Posted by paule11 View Post
    My rear shifter failed today changed up and it felt like it slipped changed down ok and then gradually got worse . Ended up could only change down took inspection plate of when I got home had a bit of a look and shifter broke off.
    That looks familiar.

    The graphics on your broken shifter are the same as those on my broken shifter, that was replaced about a year and a half ago. So, that would make yours part of that same, faulty series of shifters. The replacement my local shop obtained from SRAM has different graphics. "SRAM" appears in large letters on the lever (where yours says Rival) and the word Rival appears on the front of the shifter/brake body.

  8. #58
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    I brought the bike last year , the arrow on the first picture in the middle of the circle of numbers says 09. When I first read this thread last year I was hoping it would be an 2010 batch I am surprised they have not done a recall on these shifters.

  9. #59
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    Quote Originally Posted by paule11 View Post
    I brought the bike last year , the arrow on the first picture in the middle of the circle of numbers says 09. When I first read this thread last year I was hoping it would be an 2010 batch I am surprised they have not done a recall on these shifters.
    I wonder if that number is to identify the mold cavity, rather than the model year. Most plastic parts are made in mufti-cavity molds a marking with the specific cavity ID allows QC to identify which cavity needs attention when a problem develops.

    There may have been no way SRAM could be certain which lever sets were defective. If so, it is probably cheaper to just replace them if and when they break. Hopefully, they will have a little flexibility on their two year warranty period for these levers to preserve good customer relations.

    On a positive note, for several months around the time mine broke people were reporting that SRAM was shipping both left and right hand levers as warranty repair replacement parts, even though only one lever had failed, probably to provide matching graphics.

    Apparently, that process depends in part on how sharp your local shop is too, because I only received one, thus have a miss-matched set of levers. Your expectations might be worth discussing with your bike shop when you ask for a warranty replacement, if matching levers matters to you.

    Best of luck!
    Last edited by TucsonMTB; 06-11-2012 at 03:14 AM. Reason: Last minute thought . . .

  10. #60
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    Has there been a recall on these shifters? It seems to be too common a problem. I have 09 Rival on my Ritchey Breakaway (travel bike) and I am worried that I will have an issue while I'm on a trip. I haven't had any issues, but I am certainly not confident based on the history of this product.
    Also, guys that have had them break, are you sticking with Rival or are you changing to Apex, Red, or other?

  11. #61
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    SunRace FTW!

    To be fair, I didn't like the DoubleTap system when it was working correctly.

    If it wasn't my save-me-money bike, I'd probably have put on some Shimano 105 shifters to go with the Shimano rear derailleur I had on my shelf.

  12. #62
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    Quote Originally Posted by burgrat View Post
    Has there been a recall on these shifters? It seems to be too common a problem. I have 09 Rival on my Ritchey Breakaway (travel bike) and I am worried that I will have an issue while I'm on a trip. I haven't had any issues, but I am certainly not confident based on the history of this product.
    Also, guys that have had them break, are you sticking with Rival or are you changing to Apex, Red, or other?
    If my experience is any guide, you will have plenty of warning before it breaks. The shifter that failed started requiring more effort than usual a couple of months before it failed. I was too much of a SRAM newbie to understand what was happening and tried lubricating everything rather than looking for a failing part.

    The RED shifter that replaced it works so much better than the Rival ever did (since new) that it's possible (likely?) that a good running set of Rival shifters will be just fine forever (my guess).

  13. #63
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    Mine just quit. I tried to shift to an easier gear and it wouldn't do it. There was no intermittent period.

  14. #64
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    Quote Originally Posted by AndrwSwitch View Post
    Mine just quit. I tried to shift to an easier gear and it wouldn't do it. There was no intermittent period.
    Interesting! Did you have any occasions when the lever seemed to resist movement, especially while shifting up? Mine did that fairly infrequently for a couple of months before failing.

  15. #65
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    Not that I noticed, but I bought the bike from a friend in December.

  16. #66
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    Quote Originally Posted by AndrwSwitch View Post
    Not that I noticed, but I bought the bike from a friend in December.
    Hopefully your friend will help get the local bike shop to implement a warranty replacement? Otherwise, unless you have a great relationship with a shop, it may be hard to get one.

    Anyone who has gone directly to SRAM, please speak up, especially if you have some contact information for a responsive individual to share.

    Otherwise, you are probably stuck with approaching a bike shop. Yeah, I would love to be wrong!
    Last edited by TucsonMTB; 06-11-2012 at 11:46 AM. Reason: Spelllingging errrorrs . . .

  17. #67
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    I've solved it to my satisfaction. See post #53. But, I'll hang onto the shifters so I can give them back to my friend. Maybe he can have a spare set.

  18. #68
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    I too just had a failed rear shifter this past weekend. I was just starting up a large hill and wanted to up shift in a bigger gear in the back and the shifter just busted off.

    I was 65km from home, so I road home in my 19 tooth rear cog using my big and small ring in the front to help. I was able to reach down and grab the cable for the rear derailer to help on some of the bigger hills, but it is tricky to hold a specific tension on the cable while riding up hill. My bike is a 2010 Cannondale Synapse 4 with around 4500km on it. I bought it very gently used from a guy last year so no warranty with my LBS, so I sucked it up and bought a set of 2011 Red controls for $525. It was a bitter pill to swallow, but from the amount of issues I have found here getting another set of Rivals would be the wrong way to go.

    I will give SRAM one more change with the Red controls. They shift much nicer than the Rivals ever did.

  19. #69
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    Bit rough 2 years old sram should replace it

  20. #70
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    Unhappy

    You can add me to the list of broken right shift levers. Broken just like the OP. LBS said SRAM will warranty replace both left and right so I have a matching set. Wondering if the replacements will be more of the same.

  21. #71
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    Quote Originally Posted by santacruzdave View Post
    You can add me to the list of broken right shift levers. Broken just like the OP. LBS said SRAM will warranty replace both left and right so I have a matching set. Wondering if the replacements will be more of the same.
    I don't think so. There have been no reports of failures on this forum from anyone with a warranty replacement component.

    I believe you will find the new parts just plain work better too.

  22. #72
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    Got mine back today looks like they repaired mine hopefully its not going to break in another 11 months.

    I was hoping to get some newer versions of the shifter , it must be different in Australia.

    Was painful getting the old derailler cable back through it took an hour I should have realised while I was at the shop to buy a new cable instead of stuffing around at 6:00 at night.

    Have circled some damage to the pawl I will have to keep an eye on that.

    Hopefully the paddle is a stonger version
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  23. #73
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    Rival replacement shifters

    LBS (Bicycle Trip, Santa Cruz, CA) contacted SRAM, replacement set of shifters arrived 4 days later. Now installed and working like new (well they are new after all). Happy SRAM customer. Nice work LBS sticking up for me. Did I mention happy, 150 miles so far, everything working fine.

  24. #74
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    My right 2009 Rival shifter broke today. The same break as everybody else in this forum. Since my shifter is passed the 2 year warranty period what are my options? Go to my LBS and see if SRAM can help me out? Buy a new shifter or go with a different system like Shimano or campy?

  25. #75
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    Yeah. I would start by having the bike shop talk to SRAM. These failures are enough to give them a black eye. So, SRAM may be doing more than the warranty requires to reduce the damage to their reputation.

    American car companies often offer extended coverage when they have a similar problem. It is an accepted business practice and should work to your advantage . . . So, talk to your shop as soon as possible and ask them to forward your inquiry to SRAM, rather than interpreting the warranty terms themselves.

    Best of luck and let us know how it goes.

    I should mention that I bought Red shifters myself because the initial delay while SRAM got replacements ready would have kept me off my bike too long. If I were better financed, I would have been tempted to just replace everything with Shimano, but that would cost too much for my shallow pockets. If your finances are different, the new Shimano Ultegra DI2 looks like a winner to me. Maybe someday . . .

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