• 08-20-2018
    tejentejen
    The short answer is SRAM does not care. I e-mailed the head of product at SRAM, Ron Ritzler and simply asked him to reply to three questions.

    1. Is SRAM aware of this issue?2. Do you feel it is an issue?

    3. Is it being addressed?


    He did reply, but instead of any sort of answer he told me to contact my local bike shop and have them contact the deal hotline. In other words he just told me to F-off. This is a known problem and SRAM is doing nothing to fix it. Nor do they care about their customers. Lesson learned, will go Shimano next time.
  • 08-20-2018
    tejentejen
    Quote:

    Originally Posted by 1001001 View Post
    Hi

    I filed away some of the case to allow for the plate and tape there seems to be plenty of material but only go as far as you need, there is no strain on fitting the battery etc.


    The thing is you paid $3K for etap, SRAM should be fixing the problem, not their customers.
  • 08-24-2018
    cxwrench
    Quote:

    Originally Posted by tejentejen View Post
    The thing is you paid $3K for etap, SRAM should be fixing the problem, not their customers.

    NO one pays $3,000 for etap, at least not American dollars...if they do they're stupid.

    Quote:

    Originally Posted by tejentejen View Post
    The short answer is SRAM does not care. I e-mailed the head of product at SRAM, Ron Ritzler and simply asked him to reply to three questions.

    [FONT="]1. Is SRAM aware of this issue?[/FONT][FONT="]2. Do you feel it is an issue?
    [/FONT]

    [FONT="]3. Is it being addressed?
    [/FONT]


    He did reply, but instead of any sort of answer he told me to contact my local bike shop and have them contact the deal hotline. In other words he just told me to F-off. This is a known problem and SRAM is doing nothing to fix it. Nor do they care about their customers. Lesson learned, will go Shimano next time.

    Jesus, you are dramatic. It's not that guys job to answer questions like this about product. I've definitely heard about it happening but I don't think there's a problem. Like I posted on the first page I've been working w/ etap since well before it was available to the public and in large quantity. Never had a battery break. I have had a few decide to die at rather inconvenient times but never had a tab break. Pretty sure I know what causes it and it's not the fault of the battery or SRAM.
  • 08-24-2018
    Marc
    Quote:

    Originally Posted by cxwrench View Post
    NO one pays $3,000 for etap, at least not American dollars...if they do they're stupid.


    Well...you either pay MAP for the group...or you get sponsored....or you buy BikesDirect or other complete bike.

    https://www.bicycleretailer.com/inte...retail-pricing
  • 08-24-2018
    cxwrench
    Quote:

    Originally Posted by tejentejen View Post
    The thing is you paid $3K for etap, SRAM should be fixing the problem, not their customers.

    Quote:

    Originally Posted by tejentejen View Post
    The short answer is SRAM does not care. I e-mailed the head of product at SRAM, Ron Ritzler and simply asked him to reply to three questions.

    [FONT="]1. Is SRAM aware of this issue?[/FONT][FONT="]2. Do you feel it is an issue?
    [/FONT]

    [FONT="]3. Is it being addressed?
    [/FONT]


    He did reply, but instead of any sort of answer he told me to contact my local bike shop and have them contact the deal hotline. In other words he just told me to F-off. This is a known problem and SRAM is doing nothing to fix it. Nor do they care about their customers. Lesson learned, will go Shimano next time.

    Quote:

    Originally Posted by Marc View Post
    Well...you either pay MAP for the group...or you get sponsored....or you buy BikesDirect or other complete bike.

    https://www.bicycleretailer.com/inte...retail-pricing

    I'm not sure what I'm supposed to be getting from that link but you can get the upgrade kit for less than $1700...if you need the whole group it's still not close to $3k.
  • 01-02-2019
    Animal
    Sram Red Battery
    This a design fault I've had my Cervelo R5 for about 5 months and both batteries have gone. The first battery broke after a few days of having the bike, I put hat down to operator error (rear mec), the second battery went yesterday (front mec). The tab is brittle and on the inside of the battery it is not actually connected to the body of the battery itself so it simply breaks away from the body of the battery.

    Solution - the tab is nearly always left in the mec, fish it out and super glue it back and it will be stronger than the original.
    If you have a new battery put a drop of glue behind the tab, this will ensure that it does not break off subsequently.

    Great system but let down by a poor battery
  • 03-03-2019
    normandbou
    I had the same problem for about 5 month with my battery that always brake , especially when the Road is a bit rough. I broke so far about 8 batteries. I called Sram 3 times but always tell me to contact the retails saler and the retailer told me to contact Sram . Last time I go with Sram, next I go with Shimano. I will contact them again and will talk to them seriously otherwise will make film on YouTube . I bet when I will tell them that they will make a move !
  • 04-10-2019
    cxwrench
    Quote:

    Originally Posted by normandbou View Post
    I had the same problem for about 5 month with my battery that always brake , especially when the Road is a bit rough. I broke so far about 8 batteries. I called Sram 3 times but always tell me to contact the retails saler and the retailer told me to contact Sram . Last time I go with Sram, next I go with Shimano. I will contact them again and will talk to them seriously otherwise will make film on YouTube . I bet when I will tell them that they will make a move !

    You need to tell your retailer that SRAM doesn't take call from customers, ONLY retailers. Well, that's the case in the US, not sure where you are.