Sram etap battery tab broken and battery falling off rear derailleur - Page 2
Page 2 of 2 FirstFirst 12
Results 26 to 33 of 33
  1. #26
    RoadBikeReview Member
    Reputation:
    Join Date
    Aug 2018
    Posts
    2
    The short answer is SRAM does not care. I e-mailed the head of product at SRAM, Ron Ritzler and simply asked him to reply to three questions.

    1. Is SRAM aware of this issue?2. Do you feel it is an issue?

    3. Is it being addressed?


    He did reply, but instead of any sort of answer he told me to contact my local bike shop and have them contact the deal hotline. In other words he just told me to F-off. This is a known problem and SRAM is doing nothing to fix it. Nor do they care about their customers. Lesson learned, will go Shimano next time.

  2. #27
    RoadBikeReview Member
    Reputation:
    Join Date
    Aug 2018
    Posts
    2
    Quote Originally Posted by 1001001 View Post
    Hi

    I filed away some of the case to allow for the plate and tape there seems to be plenty of material but only go as far as you need, there is no strain on fitting the battery etc.

    The thing is you paid $3K for etap, SRAM should be fixing the problem, not their customers.

  3. #28
    'brifter' is a lame word.
    Reputation: cxwrench's Avatar
    Join Date
    Nov 2004
    Posts
    13,897
    Quote Originally Posted by tejentejen View Post
    The thing is you paid $3K for etap, SRAM should be fixing the problem, not their customers.
    NO one pays $3,000 for etap, at least not American dollars...if they do they're stupid.

    Quote Originally Posted by tejentejen View Post
    The short answer is SRAM does not care. I e-mailed the head of product at SRAM, Ron Ritzler and simply asked him to reply to three questions.

    [FONT="]1. Is SRAM aware of this issue?[/FONT][FONT="]2. Do you feel it is an issue?
    [/FONT]

    [FONT="]3. Is it being addressed?
    [/FONT]

    [FONT="]
    He did reply, but instead of any sort of answer he told me to contact my local bike shop and have them contact the deal hotline. In other words he just told me to F-off. This is a known problem and SRAM is doing nothing to fix it. Nor do they care about their customers. Lesson learned, will go Shimano next time.
    [/FONT]
    Jesus, you are dramatic. It's not that guys job to answer questions like this about product. I've definitely heard about it happening but I don't think there's a problem. Like I posted on the first page I've been working w/ etap since well before it was available to the public and in large quantity. Never had a battery break. I have had a few decide to die at rather inconvenient times but never had a tab break. Pretty sure I know what causes it and it's not the fault of the battery or SRAM.
    I work for some bike racers
    I've got some bikes, some guns,
    and a bunch of skateboards

  4. #29
    Adorable Furry Hombre
    Reputation: Marc's Avatar
    Join Date
    Jan 2005
    Posts
    27,520
    Quote Originally Posted by cxwrench View Post
    NO one pays $3,000 for etap, at least not American dollars...if they do they're stupid.

    Well...you either pay MAP for the group...or you get sponsored....or you buy BikesDirect or other complete bike.

    https://www.bicycleretailer.com/inte...retail-pricing
    "Refreshingly Unconcerned With The Vulgar Exigencies Of Veracity "

  5. #30
    'brifter' is a lame word.
    Reputation: cxwrench's Avatar
    Join Date
    Nov 2004
    Posts
    13,897
    Quote Originally Posted by tejentejen View Post
    The thing is you paid $3K for etap, SRAM should be fixing the problem, not their customers.
    Quote Originally Posted by tejentejen View Post
    The short answer is SRAM does not care. I e-mailed the head of product at SRAM, Ron Ritzler and simply asked him to reply to three questions.

    [FONT="]1. Is SRAM aware of this issue?[/FONT][FONT="]2. Do you feel it is an issue?
    [/FONT]

    [FONT="]3. Is it being addressed?
    [/FONT]

    [FONT="]
    He did reply, but instead of any sort of answer he told me to contact my local bike shop and have them contact the deal hotline. In other words he just told me to F-off. This is a known problem and SRAM is doing nothing to fix it. Nor do they care about their customers. Lesson learned, will go Shimano next time.
    [/FONT]
    Quote Originally Posted by Marc View Post
    Well...you either pay MAP for the group...or you get sponsored....or you buy BikesDirect or other complete bike.

    https://www.bicycleretailer.com/inte...retail-pricing
    I'm not sure what I'm supposed to be getting from that link but you can get the upgrade kit for less than $1700...if you need the whole group it's still not close to $3k.
    I work for some bike racers
    I've got some bikes, some guns,
    and a bunch of skateboards

  6. #31
    RoadBikeReview Member
    Reputation:
    Join Date
    Jan 2019
    Posts
    1

    Sram Red Battery

    This a design fault I've had my Cervelo R5 for about 5 months and both batteries have gone. The first battery broke after a few days of having the bike, I put hat down to operator error (rear mec), the second battery went yesterday (front mec). The tab is brittle and on the inside of the battery it is not actually connected to the body of the battery itself so it simply breaks away from the body of the battery.

    Solution - the tab is nearly always left in the mec, fish it out and super glue it back and it will be stronger than the original.
    If you have a new battery put a drop of glue behind the tab, this will ensure that it does not break off subsequently.

    Great system but let down by a poor battery

  7. #32
    RoadBikeReview Member
    Reputation:
    Join Date
    Mar 2019
    Posts
    1
    I had the same problem for about 5 month with my battery that always brake , especially when the Road is a bit rough. I broke so far about 8 batteries. I called Sram 3 times but always tell me to contact the retails saler and the retailer told me to contact Sram . Last time I go with Sram, next I go with Shimano. I will contact them again and will talk to them seriously otherwise will make film on YouTube . I bet when I will tell them that they will make a move !

  8. #33
    'brifter' is a lame word.
    Reputation: cxwrench's Avatar
    Join Date
    Nov 2004
    Posts
    13,897
    Quote Originally Posted by normandbou View Post
    I had the same problem for about 5 month with my battery that always brake , especially when the Road is a bit rough. I broke so far about 8 batteries. I called Sram 3 times but always tell me to contact the retails saler and the retailer told me to contact Sram . Last time I go with Sram, next I go with Shimano. I will contact them again and will talk to them seriously otherwise will make film on YouTube . I bet when I will tell them that they will make a move !
    You need to tell your retailer that SRAM doesn't take call from customers, ONLY retailers. Well, that's the case in the US, not sure where you are.
    I work for some bike racers
    I've got some bikes, some guns,
    and a bunch of skateboards

Page 2 of 2 FirstFirst 12

Similar Threads

  1. Replies: 13
    Last Post: 02-10-2017, 03:42 PM
  2. Replies: 10
    Last Post: 10-09-2014, 07:54 AM
  3. Garmin 500 - broken mounting tab
    By Dr_John in forum General Cycling Discussion
    Replies: 40
    Last Post: 12-20-2012, 11:44 PM
  4. Broken front derrailleur tab
    By jsalicru in forum Scott
    Replies: 0
    Last Post: 09-20-2010, 03:20 PM
  5. 105 and broken hood tab.
    By FreeRojo in forum Components, Wrenching
    Replies: 9
    Last Post: 04-28-2010, 03:58 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

THE SITE

ABOUT ROADBIKEREVIEW

VISIT US AT

© Copyright 2019 VerticalScope Inc. All rights reserved.